Senior Technical Account Manager

About the Position

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Recorded Future is seeking a Senior Technical Account Manager to own and drive success at our largest accounts. In this role, you will interact with all roles across your client portfolio to develop and deliver on success plans, such as Threat Intelligence, SOC, Vulnerability Management, Incident Response, GRC, Threat Hunting, Red/Blue/Purple Teams, Pen Testing, security architecture, and C-Suite.

Responsibilities

• Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, managing support issues and escalations, regular touch points, steering intelligence and business reviews, and managing ad-hoc intelligence requirements and workflow development.
• Plan and manage the customer success life cycle, tailoring key engagements and projects to meet the client’s specific security requirements.
• Deliver core projects and engagements around intelligence priorities, configuration, tuning, and training.
• Design, direct, and coordinate the delivery of additional add-on Advisory Services and Professional Services engagements.
• Develop Strategic success plans that drive maturity across many functional components of an Information Security program by integrating our intelligence into daily workflows and processes.
• Define, track, and communicate Recorded Future’s value from the end user to the C-suite.
• Act as the “voice of the customer” for our Product team.
• Maintain exemplary admin in Zendesk, Gainsight, JIRA. Ensure meaningful updates on successes, outcomes, client sentiment, and detailed technical plans for at-risk accounts/hot issues.
• Be a problem-solving expert focused on the art of the possible with how our data and technology can drive excellent outcomes and inform better decision making.

Requirements

• Significant (5+ yrs) experience in an analytical or consulting role (intelligence, military, cyber, business operations, etc.) or Information Security, working with enterprise clients and/or executive level decision makers.
• Senior level competency in Recorded Future modules and use cases.
• Senior level competency in delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow and Enablement projects along with Threat Briefings.
• BA/BS required or equivalent combination of education and experience.
• Experience collaborating and communicating with technical and non-technical personnel, both technically and strategically (from deep geeks to top execs!).
• Seasoned professional with full understanding of specialization and ability to teach others.
• Strong passion for holistic customer success and continuous process improvement.
• Solving problems of diverse scope where analysis and evaluation of factors is required. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior colleagues in area of expertise.
• Ability to travel a minimum of 30% required.

We Offer

• Base salary range: $127,500 - $191,500.
• Incentive compensation, equity, and benefits including medical, dental, vision, life insurance, and 401K.

About the Company

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Why should you join Recorded Future?

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds, and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

Accommodation and Equal Opportunity

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected].

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other characteristic protected by law.

Notice to Agency and Search Firm Representatives

Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.