Senior UX Researcher

About the Position

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software development.

In Ukraine within the lottery technology / digital gaming industry, we are actively seeking a Senior UX Researcher to strengthen our team dedicated to building and improving a digital product that helps deliver modern lottery experiences, supports player engagement, and enables data-informed product decisions in a highly regulated environment. The product combines digital channels, software solutions, and user-focused experiences within a lottery-led entertainment domain.

Responsibilities

• Design and conduct user research to better understand customer needs and identify pain points.
• Support strategic research initiatives and translate findings into actionable insights for product direction.
• Establish and improve research processes across discovery, concept validation, and prototyping stages.
• Choose and apply the right qualitative and quantitative research methods based on product questions and goals.
• Analyse existing research, identify insight gaps, and define ways to strengthen research quality.
• Plan and run usability tests and interviews, including participant recruitment, scheduling, and moderation.
• Synthesize research findings into clear, evidence-based recommendations for Product Designers, Product Owners, and stakeholders.
• Guide teams in best research practices and advocate for user-centred design across the product development process.

Requirements

• 5+ years of experience in User Research.
• Strong hands-on experience with qualitative research methods, including interviews, lab studies, expert evaluations, workshops, ethnographic research, and persona development.
• Proven experience across the full research lifecycle: planning, execution, analysis, synthesis, storytelling, and presentation.
• Practical experience with usability testing, participant recruitment, scheduling, moderation, and research deliverables.
• Experience facilitating usability tests and interviews for software products, including remote research.
• Experience working closely with product development teams in an Agile environment.
• Strong communication, stakeholder management, and collaboration skills, with the ability to clearly articulate user needs and insights.
• English level: Upper-Intermediate or higher.

Nice to Have

• Relevant Master’s degree and/or PhD.
• Experience mentoring designers or team members in research best practices.
• Strong persuasion skills and confidence in promoting design-led, user-centred decision-making.

We Offer

• Attractive social and benefits package.
• Professional growth via our mentorship program.
• Regular performance reviews and technical assessments.
• Extended training and certification opportunities.
• Participation in tech talks, webinars, conferences, and hackathons.
• Well-rounded health insurance coverage and fitness compensation programs.
• Maternity aid and financial support for family reasons, including marriage and childbirth.
• A sense of professional belonging and an environment of togetherness.

About the Company

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.

Application Process

1. Application: Send us your application, we are ready to hear your story and explore how we can grow together.
2. Review: Our team carefully reviews every application with curiosity and care.
3. Talent Acquisition Interview: Meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.
4. Technical Interview: Dive deeper into your expertise and understand your strengths, problem-solving approach, and thought process.
5. Customer Interview: For some roles, especially when our clients are closely involved, you might also have a conversation with them.
6. Job Offer: If we both feel it’s the right match, we will send you an offer to join us.
7. Welcome!: Your new team is excited to meet you, support you, and build something great together.