About the Position

Service Design & Introduction Manager

IT Services

Apply Now

Overview

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

We have an exciting opportunity for a new Service Design & Introduction Manager to join us, to lead on the design and introduction of new and changed technology services into live operation, ensuring they are supportable, operationally ready and aligned with business needs before transitioning into business as usual.

This role will work closely with IT projects across Group Technology and our wider business, so we are open to basing it out of our Southampton, Yeovil or Lille offices, with an expectation of 12 days a month in the office.

Responsibilities

• Lead the Service Design & Introduction approach across assigned projects, products and programmes, ensuring service requirements are understood early and embedded throughout delivery.
• Develop and maintain service design documentation, including service design packages, acceptance criteria and operational readiness artefacts.
• Partner with technology, business and supplier stakeholders to shape services that are fit for purpose, fit for use and fully supportable.
• Build strong relationships across teams, providing clear communication and effective stakeholder engagement throughout delivery and operational phases.
• Assess operational readiness and provide recommendations for go-live, warranty support, early life support exit and formal service acceptance.
• Identify and manage risks, dependencies and service gaps, helping teams make informed decisions that support successful outcomes.
• Drive continuous improvement of service design and introduction processes, while sharing expertise and providing guidance to colleagues supporting transition activity.

Requirements

• Experience in IT Service Management, Service Transition, Service Design or Service Introduction within a complex technology environment.
• Good understanding of ITIL practices and how they support the service lifecycle.
• Experience working across agile, waterfall and hybrid delivery approaches.
• Strong stakeholder management, influencing and communication skills, with the ability to work effectively across technology, business and supplier teams.
• Experience producing or assuring service management artefacts, operational readiness documentation and service acceptance deliverables in large-scale technology environments.

We Offer

• Private Health Care
• Kingfisher Pension Scheme
• 25 Days' Holiday
• Staff Discount
• Kingfisher Share Incentive Plan (SIP)
• Life Assurance
• Bonus
• Kingfisher Share Save

About the Company

At Kingfisher, being all-in means contributing fully to our ambitions, supporting one another, and helping create a culture where we succeed together.

We are open

Continuously curious. Listen to understand. Always improving.

We are brave

Aim high. Act with courage. Move with pace.

We win together

Lead with customer. Commit to deliver. Help each other win.

Application Process

What to expect from our application process...

1. Step 1: Application

   Send in your application via our Kingfisher Careers website.

2. Step 2: Review

   A member of the Talent Acquisition team will then review your application and let you know if you have progressed to the next stage of the process.

3. Step 3: Interview 1

   You’ll then have a telephone interview/one to one conversation with a recruiter.

4. Step 4: Interview 2

   As you progress, you’ll be invited to attend a face to face or virtual interview.

5. Step 5: Feedback

   Your recruiter will be in contact with feedback and, if successful, the details of your job offer!

Ready to get started?

Southampton | TEMPLEMARS | Yeovil

Service Design & Introduction Manager

IT Services

Apply Now