Service Manager III

About the Position

Service Manager III

Shape the Future of Global Service Management at ING

Great service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we are looking for a Service Manager III who is passionate about service management, stakeholder engagement, contract governance, and continuous improvement.

Responsibilities

• Lead drafting, review, negotiation, and finalization of contracts.
• Ensure compliance with legal and regulatory requirements.
• Maintain contract repositories and documentation.
• Monitor contract performance, renewals, amendments, and terminations.
• Act as SME for contract and service management matters.
• Prepare service management reports and stakeholder insights.
• Organize governance meetings and stakeholder touchpoints.
• Develop service management documentation.
• Drive framework compliance and continuous improvement.

Requirements

• Core Skills:

  • Service Management
  • Stakeholder Management
  • Contract Governance
  • Continuous Improvement

• Secondary Skills:

  • Project Management
  • Customer Service
  • Analytical Skills
  • Problem-Solving
  • Reporting
  • Documentation
  • Governance Frameworks
  • Cross-Cultural Communication

Preferred Certifications

• Six Sigma Yellow/Green Belt
• PMP
• Operational Excellence certifications

We Offer

• Opportunity to work in a globally connected team.
• Chance to drive service management excellence across ING.
• Competitive benefits and professional growth opportunities.

About the Company

With 65,000 employees in approximately 40 countries, ING empowers people to stay a step ahead in life and business. At ING Hubs Philippines, we offer in-house processing services for financial markets, lending, and trade and finance services (TFS) to some of ING’s Wholesale Banking branches in Asia.

Diversity & Inclusion: Don't meet 100% of the qualifications? If you are excited about this role, we encourage you to apply.

Job Application Safety Reminder: Apply only through ING careers and Workday. Legitimate communications come from @ing.com or @myworkday.com. ING will never request payments or banking details.

Questions? Contact the ING Recruitment team via email.

Learn more about working at ING:

• Join ING
• Working at ING
• Diversity, Inclusion & Belonging

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Bei der ING möchten wir, dass jeder sein volles Potenzial entfalten kann. Wir schaffen eine Kultur, in der jeder wachsen und einen Unterschied machen kann – für unsere Kundinnen und Kunden und die Gesellschaft. Diversität, Gleichberechtigung und Inklusion sind für uns selbstverständlich. Wir tolerieren keine Form der Diskriminierung, sei es aufgrund von Alter, Geschlecht, Geschlechtsidentität, kulturellem Hintergrund, Erfahrung, Religion, Herkunft, Behinderung, familiären Verpflichtungen, sexueller Orientierung oder anderen Gründen. Wenn Ihr während des Bewerbungsprozesses oder der Vorstellungsgespräche Unterstützung benötigt, kontaktiert uns bitte über die E-Mail-Adresse in der Stellenanzeige. Wir helfen gerne, um einen fairen und einfachen Ablauf sicherzustellen. Hier erfahrt Ihr mehr über unser Engagement für Diversity, Inclusion & Belonging.

### Mehr erfahren

- [Über die ING](https://www.ing.com/about-ing/about-ing.htm)
- [Working at ING](https://www.ing.com/careers/working-at-ing.htm)
- [Wholesale Banking in APAC](https://www.ing.com/expertise-teams/wholesale-banking/apac.htm)
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- [Early Careers](https://www.ing.com/students-graduates/early-careers.htm)
- [International Talent Programme](https://www.ing.com/students-graduates/international-talent-programme.htm)
- [Tech International Talent Programme](https://www.ing.com/students-graduates/tech-international-talent-programme.htm)
- [Wholesale Banking International Talent Programme](https://www.ing.com/students-graduates/wholesale-banking-international-talent-programme.htm)
- [Analytics International Talent Programme](https://www.ing.com/students-graduates/analytics-international-talent-programme.htm)
- [Business Banking International Talent Programme](https://www.ing.com/students-graduates/business-banking-international-talent-programme.htm)
- [Finance International Talent Programme](https://www.ing.com/students-graduates/finance-international-talent-programme.htm)
- [Operations and Change International Talent Programme](https://www.ing.com/students-graduates/operations-and-change-international-talent-programme.htm)
- [Retail Banking International Talent Programme](https://www.ing.com/students-graduates/retail-banking-international-talent-programme.htm)
- [Human Resources International Talent Programme](https://www.ing.com/students-graduates/human-resources-international-talent-programme.htm)
- [Wholesale Banking](https://www.ing.com/expertise-teams/wholesale-banking.htm)
- [Arbeiten bei ING auf den Philippinen](https://www.ing.com/locations/philippines.htm)
- [Arbeiten bei ING in Polen](https://www.ing.com/locations/poland.htm)
- [Arbeiten bei ING in Rumänien](https://www.ing.com/locations/romania.htm)
- [Sicherheit](https://www.ing.com/expertise-teams/security.htm)
- [Retail Banking](https://www.ing.com/expertise-teams/retail-banking.htm)
- [Technologie](https://www.ing.com/expertise-teams/technology.htm)
- [Business Support & Management](https://www.ing.com/expertise-teams/business-support-management.htm)
- [Locations](https://www.ing.com/locations.htm)
- [Arbeiten bei ING in den Niederlanden](https://www.ing.com/locations/netherlands.htm)
- [Arbeiten bei ING in Australien](https://www.ing.com/locations/australia.htm)
- [Working at ING in Belgium](https://www.ing.com/locations/belgium.htm)
- [Working at ING in Italy](https://www.ing.com/locations/italy.htm)
- [Arbeiten bei ING in Luxemburg](https://www.ing.com/locations/luxembourg.htm)
- [Philippinen Hubs](https://www.ing.com/hubs/philippines.htm)
- [Rumänien Hubs](https://www.ing.com/hubs/romania.htm)
- [Slovakia Hubs](https://www.ing.com/hubs/slovakia.htm)
- [Türkei Hubs](https://www.ing.com/hubs/turkey.htm)
- [Wholesale Banking in EMEA](https://www.ing.com/expertise-teams/wholesale-banking/emea.htm)
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- [Customer Experience](https://www.ing.com/expertise-teams/customer-experience.htm)
- [Daten, Modellierung & Analyse](https://www.ing.com/expertise-teams/data-modeling-analysis.htm)
- [Finance](https://www.ing.com/expertise-teams/finance.htm)
- [Human Resources](https://www.ing.com/expertise-teams/human-resources.htm)
- [Group Treasury](https://www.ing.com/expertise-teams/group-treasury.htm)
- [Innovation](https://www.ing.com/expertise-teams/innovation.htm)

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