Service Manager III

About the Position

Service Manager III

Shape the Future of Global Service Management at ING

Great service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we are looking for a Service Manager III who is passionate about service management, stakeholder engagement, contract governance, and continuous improvement.

Responsibilities

• Lead drafting, review, negotiation, and finalization of contracts.
• Ensure compliance with legal and regulatory requirements.
• Maintain contract repositories and documentation.
• Monitor contract performance, renewals, amendments, and terminations.
• Act as SME for contract and service management matters.
• Prepare service management reports and stakeholder insights.
• Organize governance meetings and stakeholder touchpoints.
• Develop service management documentation.
• Drive framework compliance and continuous improvement.

Requirements

• Core Skills:

  • 5-7 years experience in service management, project management or customer service.
  • Strong stakeholder management and communication skills.
  • Analytical, organizational, problem-solving and continuous improvement capabilities.
  • Experience with reporting, documentation and governance frameworks.
  • Ability to work across cultures, countries and time zones.

• Preferred Certifications:

  • Six Sigma Yellow/Green Belt
  • PMP
  • Operational Excellence certifications

Nice to Have

• Experience in a multinational environment
• Advanced knowledge of contract management systems

We Offer

• Opportunity to work in a globally connected team
• Professional growth and development opportunities
• Competitive compensation package

About the Company

With 65,000 employees in approximately 40 countries, ING empowers people to stay a step ahead in life and business. At ING Hubs Philippines, we offer in-house processing services for financial markets, lending, and trade and finance services (TFS) to some of ING’s Wholesale Banking branches in Asia.

Diversity & Inclusion

Don't meet 100% of the qualifications? If you are excited about this role, we encourage you to apply. ING is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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