Service Manager III

About the Position

Service Manager III

Shape the Future of Global Service Management at ING

Great service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we are looking for a Service Manager III who is passionate about service management, stakeholder engagement, contract governance, and continuous improvement.

Responsibilities

As a Service Manager III, you will support and enhance the end-to-end service management lifecycle across ING's global organization. Your key responsibilities will include:

• Leading the drafting, review, negotiation, and finalization of contracts.
• Ensuring compliance with legal and regulatory requirements.
• Maintaining contract repositories and documentation.
• Monitoring contract performance, renewals, amendments, and terminations.
• Acting as a Subject Matter Expert (SME) for contract and service management matters.
• Preparing service management reports and stakeholder insights.
• Organizing governance meetings and stakeholder touchpoints.
• Developing service management documentation.
• Driving framework compliance and continuous improvement.

Requirements

• 5-7 years experience in service management, project management, or customer service.
• Strong stakeholder management and communication skills.
• Analytical, organizational, problem-solving, and continuous improvement capabilities.
• Experience with reporting, documentation, and governance frameworks.
• Ability to work across cultures, countries, and time zones.

Preferred Certifications

• Six Sigma Yellow/Green Belt
• PMP
• Operational Excellence certifications

We Offer

At ING, we believe in empowering people to stay a step ahead in life and business. Joining our team means becoming part of a diverse and inclusive culture where everyone has the opportunity to grow and make a difference.

About the Company

With 65,000 employees in approximately 40 countries, ING empowers people to stay a step ahead in life and business. We are committed to diversity, equality, and inclusion, ensuring that everyone has the opportunity to thrive in our organization.

Apply now to join our global team and contribute to shaping the future of service management at ING.