Service Manager III

About the Position

Service Manager III

Shape the Future of Global Service Management at ING

Great service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we are looking for a Service Manager III who is passionate about service management, stakeholder engagement, contract governance, and continuous improvement.

Responsibilities

As a Service Manager III, you will support and enhance the end-to-end service management lifecycle across ING's global organization. You will work closely with Service Owners, service providers, outsourcing partners, and ING entities worldwide to ensure service quality, compliance, transparency, and continuous improvement.

• Lead drafting, review, negotiation, and finalization of contracts.
• Ensure compliance with legal and regulatory requirements.
• Maintain contract repositories and documentation.
• Monitor contract performance, renewals, amendments, and terminations.
• Act as SME for contract and service management matters.
• Prepare service management reports and stakeholder insights.
• Organize governance meetings and stakeholder touchpoints.
• Develop service management documentation.
• Drive framework compliance and continuous improvement.

Requirements

• 5-7 years experience in service management, project management or customer service.
• Strong stakeholder management and communication skills.
• Analytical, organizational, problem-solving and continuous improvement capabilities.
• Experience with reporting, documentation and governance frameworks.
• Ability to work across cultures, countries and time zones.

Nice to Have

• Six Sigma Yellow/Green Belt
• PMP
• Operational Excellence certifications

We Offer

• Opportunity to shape the future of global service management at ING.
• Work in a globally connected team responsible for driving service management excellence.
• Competitive benefits and career growth opportunities.

About the Company

With 65,000 employees in approximately 40 countries, ING empowers people to stay a step ahead in life and business. At ING Hubs Philippines, we offer a culture of inclusivity where everyone can grow and make a difference for our customers and society. We support diversity, equality, and inclusion and do not tolerate any form of discrimination.

Diversity & Inclusion: Don't meet 100% of the qualifications? If you are excited about this role, we encourage you to apply.