Service Portfolio Manager

About the Position

Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce, and specialist consultancy.

For our client, we are currently looking for a Service Portfolio Manager for a permanent role in Barcelona (m/f/d).

Responsibilities

• Support end-to-end lifecycle management for services in the portfolio, ensuring accurate status, ownership, and value definitions.
• Maintain and improve portfolio metadata (service catalog entries, SLAs/OLAs, dependencies, risk/compliance markers) for transparency and audit readiness.
• Take over local process responsibility for Service Portfolio Management Process (SPM): SPOC for the central SPM team, train and support the local Service Management Organization.
• Assist with demand intake and prioritization, preparing inputs for portfolio governance and roadmapping decisions.
• Monitor portfolio KPIs and produce dashboards/packs for governance forums, highlighting trends, risks, and recommended actions.
• Coordinate with service owners and cross-functional teams (Finance, Procurement, Security, Risk, Operations) to collect data, align plans, and track outcomes.
• Contribute to business cases and cost/benefit analyses that inform investment decisions and benefits realization tracking.
• Support portfolio governance meetings (agenda, minutes, actions) and follow up on decisions, risks, and dependencies.
• Help drive continuous improvement, including sunsetting/decommissioning of low-value services and standardization initiatives.

Requirements

• 4-5 years of experience in IT service management, portfolio management, PMO, or a related technology governance role.
• Foundational knowledge of ITIL/ITSM and service lifecycle concepts; any relevant certification is a plus.
• Basic financial acumen, including cost tracking, budgeting fundamentals, and benefits realization concepts.
• Strong analytical skills; proficiency with Excel/Google Sheets; familiarity with tools such as Power BI/Tableau, Jira, or ServiceNow is a plus.
• Clear communication and stakeholder management skills in cross-functional, international environments.
• Proficiency in English and Spanish, with a collaborative, organized, and proactive working style.
• Basic knowledge of AI technologies, principles, and their practical use.

We Offer

• Permanent position in Barcelona
• Opportunity to work with a leading international recruitment agency
• Engaging role in IT service management and portfolio governance

About the Company

Westhouse Consulting GmbH is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce, and specialist consultancy.

Interested? We look forward to receiving your application documents in electronic form.

Your Contact:

Sonya Kalaai

@.com