Software Implementation Engineer

About the Position

We are seeking a Software Implementation Engineer for our customer now. Our customer is a global leader in delivering state-of-the-art wireless solutions and technologies, driving innovation in indoor location services. The mission is to empower businesses across diverse industries - including healthcare, industrial, government, and education - by optimizing process flows, automating monitoring, and enhancing personnel safety with real-time location data.

As a Software Implementation Engineer, you will play a pivotal role in deploying our solution set to customers. You will be the primary point of contact for both internal and external stakeholders throughout the duration of your assigned projects, ensuring timely and successful execution, along with comprehensive documentation and reporting.

Responsibilities

• Technical Project Management: Serve as the technical point of contact for your allocated projects, ensuring all documentation, reporting, and project schedules are current and complete. Typical documents include POV, SOW, and on-site visit preparation and conclusion reports.
• Technical Expertise: Become an expert on company software and hardware solutions, deploying and troubleshooting them in customer environments.
• Customer Guidance: Advise customers on configuring company solutions to maximize system performance and ROI for their specific use cases.
• Support: Assist Tier 2 and Tier 3 support teams by providing technical expertise, coordinating customer meetings, collecting data, and creating log reports to facilitate faster issue resolution.
• Quality Assurance: Independently conduct product quality assurance activities to enhance the platform and evaluate new products and version releases.
• Use Case Definition: Help define customer/application use cases and create test setups for quality assurance activities.
• Documentation Improvement: Provide feedback and guidance on improving Help Center documentation and assist in creating articles that support faster implementation or issue resolution.
• Product Demonstrations: Support live product demonstrations for customers using our demo server and/or our Center of Excellence.

Requirements

• Education: Bachelor’s degree in Engineering, Computer Science, or a related field.
• Experience: 3-5 years in the technology field, with experience in networking, software development, and customer implementation. Proficiency in networking and routing, protocol analysis, firewall and server setup, and network troubleshooting of live data traffic.
• Technical Certifications: CWNA, CWSP, and WCNA certifications are highly desirable.
• Communication: Ability to work independently and provide comprehensive status updates to key stakeholders.
• Problem-Solving: Strong critical thinking, reasoning, and problem-solving skills.
• Software Proficiency: Experienced with MS Office software.

We Offer

• 10 days PTO
• 401k with 1% match
• Standard Healthcare package with dental and Vision (70% company paid)

Job Details

• Job Location: Anywhere in the US, with the ability to travel up to 40% of the time
• Job Type: Full-time, with benefits included

About the Company

At NEKLO, we love learning new things and sharing experiences. Along with the active work on custom software development projects, we also contribute to the Magento community achievements. We are proud to maintain a friendly atmosphere in our team and we always prepare a warm welcome for the newbies!

US-based and operating globally, NEKLO spearheads digital transformation initiatives for businesses worldwide. We deliver software solutions complying with your market and legislation.

Contact Us

For more details, contact our recruiter:

Inna Osadchaya

Recruiter

+1-855-380-5958

[email protected]

1537 S Novato Blvd

Suite 321

Novato, California 94948