Sr. ClinCheck Excellence Specialist

About the Position

Kariera w

Transforming smiles, changing lives.

Role summary

This position is ideal for clinically trained dental professionals to join the SG+ Clinical team as a Senior ClinCheck Excellence Specialist, driving clinical excellence through in-house ClinCheck modification support and treatment planning quality across the SG+ markets (SG, MY, PH, ID).

Partnering with Clinical, Sales, and Clinical Education teams, you’ll provide treatment planning guidance, case support, and clinical insights to enhance provider confidence, improve treatment outcomes, and strengthen customer experience.

This role is critical in scaling high-quality clinical support and ensuring consistent execution of Invisalign ClinCheck Excellence (ICE) across the region, directly impacting provider success and market growth. The role is based in Malaysia.

Responsibilities

In this role, you will…

Deliver Results

• Support clinical support, clinical education team and sales team to achieve Monthly, Quarterly and Annual Clinical Plans and clinical/ market target.
• Responsible for working with assigned accounts and team within the assigned territory, including direction, motivation and development of clinical plans, targets, strategies and the removal of obstacles to success such as assisting dental professionals in case assessment/case evaluation, prescription, record taking, guidance in ClinCheck modification, troubleshooting problems and aligner issues for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff.
• Hold accountable and responsible for Invisalign Clincheck Excellence (ICE) which include reviewing and modifying Clinchecks for customers who need assistance.
• Conduct clinical training that have been assigned.
• Provide all appropriate reporting to manager including feedback from customers on a weekly and monthly report.
• Work closely with co-colleagues to develop a high-performance team.
• Work on other projects assigned by the manager and company.

Requirements

What we're looking for

• Education: Doctor of Dental Surgery (DDS) or Bachelor of Dental Surgery (BDS), or equivalent clinical qualification.
• Experience: 4–6 years of relevant clinical experience, ideally with exposure to digital orthodontics or corporate clinical environments.
• Skills:
  • Strong knowledge in orthodontics and digital treatment planning (ClinCheck)
  • Ability to perform case evaluation, modification, and clinical troubleshooting
  • Strong analytical and problem-solving capabilities
• Communication: Effective communication and presentation skills. Ability to engage with providers and internal stakeholders clearly and professionally.
• Teamwork: Ability to work both independently and collaboratively across cross-functional teams. Strong stakeholder management and teamwork mindset.

Work Schedule / Hours

• Regular business hours. Some outside hours in evenings and weekends, and travelling may be required from time to time.

About the Company

Your development and well-being

At Align, every smile matters. We care about your health, satisfaction, and professional development, offering tools and initiatives designed for your success. Although benefits may vary by location, wherever you join us, you can count on:

• Health and wellness programs that support your physical and mental development.
• Employee discounts on Invisalign products.
• Learning opportunities – access to online educational resources and support for individual development plans.
• An inclusive workplace that promotes diversity and collaboration.

Detailed information about benefits in your country will be provided by the recruiter during the recruitment process.

About Align

At Align Technology, we are a global community of innovators and team players who believe in the power of a smile. Our dynamic team of unique specialists contributes to transforming the industry every day, achieving remarkable results.

We create a culture where unconventional thinking and the pursuit of new experiences are not only welcomed but also celebrated. With the Align Mindset, we support each other, ensuring that every voice is heard and valued in an open, inspiring environment that stimulates creativity and fosters collaboration.

As innovation leaders, Align Technology also includes exocad and Cubicure – companies that enrich our portfolio and increase our impact on industry development.

Want to learn more about how we support diversity and care for our employees? Discover Align's culture here! Interested in exocad and Cubicure's activities? Click on their names to learn more.

Candidate Privacy Policy

Review our Candidate Privacy Policy for more information.

Global approach to diversity

At Align, we believe in the power of a smile and know that every smile is as unique as our employees. As we grow, we strive to build a team with a rich cultural background and diverse life experiences, supporting a culture of openness and empathy. We realize our values by promoting healthy people and healthy communities – all to change millions of lives, one unique smile at a time.

Equal employment opportunity

Align Technology is an equal employment opportunity employer. We ensure equality in all aspects of employment, regardless of race, color, religion, gender, national origin, ethnicity, marital status, veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category.

Candidates must have the legal right to work in the country to which they are applying, and their employment eligibility will be verified as a condition of employment.

Our Hiring Process

1. Submitting your application
2. Recruiter interview
3. Interviews & assessments
4. Offer

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