Sr. Clinical Liaison Specialist (Dentist Background Required)

About the Position

Transforming smiles, changing lives.

The role is based in Thailand. The position is responsible for overseeing clinical activities within the Thailand market and for providing in-house clinical guidance and support as well as clinical customer support. The position will work cross-functionally with the Thailand team to deliver an excellent clinical customer experience for all Invisalign Providers within the Thailand market.

Responsibilities

• Support the clinical team in achieving monthly, quarterly, and annual clinical plans and clinical targets.
• Responsible for working with customers on basic clinical inquiries, e.g., case assessment, recording taking, clincheck review, troubleshooting problems, and aligner issues.
• Provide continuous support with assigned accounts through phone calls, online booking tools, and field visits.
• Conduct clinical training, introduction sessions, clinical check review sessions, troubleshooting, etc.
• Moderate upon the assigned clinical event. Coordinate with speakers. Ensure the event runs smoothly.
• Responsible for arranging training classes in the Training Centre, material and classroom preparation, ensuring audio and other equipment are ready and functioning, etc.
• Provide clinical training to new staff.
• Provide all appropriate reporting to Thailand Clinical Support Manager and South Asia Associate Director, Clinical Support including feedback from customers on a weekly and monthly report.
• Work closely with colleagues to develop a high-performance team.
• Other projects assigned by the company.

Requirements

Requirement / Criteria for the Role:

• Bachelor’s degree in dental, medical, or pharmacy. Dentist, dental technician, and dental hygienist are preferable.
• At least 5 years of working experience.
• Good technical knowledge and experience in dental.
• Proficient in English.
• Effective communication and presentation skills.

Work Schedule / Hours

• Working 5 days a week (Mon-Fri or Tue-Sat).
• Regular business hours. Some outside hours in evenings and weekends and traveling may be required from time to time.

We Offer

• Programs for health and well-being that support your physical and mental development.
• Employee discounts on Invisalign products.
• Learning opportunities – access to online educational resources and support in achieving individual development plans.
• An inclusive work environment that promotes diversity and collaboration.

About the Company

At Align, every smile matters. We care about your health, satisfaction, and professional development, offering tools and initiatives created with your success in mind. Though available benefits may vary depending on the location, wherever you join us, you can count on:

• Health and well-being programs that support your physical and mental development.
• Employee discounts on Invisalign products.
• Learning opportunities – access to online educational resources and support in achieving individual development plans.
• An inclusive work environment that promotes diversity and collaboration.

Detailed information about benefits in your country will be provided by the recruiter during the recruitment process.

Discover Align

At Align Technology, we are a global community of innovators and team players who believe in the power of a smile. Our dynamic team of unique specialists contributes to transforming the industry every day, achieving remarkable results.

We create a culture where unconventional thinking and the pursuit of new experiences are not only welcomed but also celebrated. Thanks to the Align Mindset, we support each other, ensuring that every voice is heard and valued in an open, inspiring environment that stimulates creativity and fosters collaboration.

As innovation leaders, Align Technology also includes exocad and Cubicure – companies that enrich our portfolio and increase our impact on the industry's development.

Want to learn more about how we support diversity and care for employee well-being? Discover Align's culture here! Interested in exocad and Cubicure's activities? Click on their names to learn more.

Equal Employment Opportunity

Align Technology is an equal opportunity employer. We ensure equality in all aspects of employment, regardless of race, color, religion, gender, national origin, ethnicity, marital status, veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category.

Candidates must have legal authorization to work in the country to which they apply, and their employment eligibility will be verified as a condition of employment.

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