SRE Engineer - PSS

About the Position

SRE Engineer - PSS @ING Hubs Romania

We are looking for a dedicated SRE Engineer to join our Payment and Settlement Services (PSS) team at ING Hubs Romania. As an SRE Engineer, you will play a crucial role in enhancing the reliability, resilience, and operational excellence of our payment and settlement services.

Responsibilities

As an SRE Engineer, you will be responsible for:

• Supporting or performing reviews and analysis on Asset/Service implementations regarding their monitoring, observability, and alerting setup.
• Supporting or performing reviews and analysis on Asset/Service implementations regarding their resilience architecture and operational readiness.
• Implementing, maintaining, and improving monitoring, alerting, logging, and observability solutions using ING standards and industry best practices.
• Contributing to the definition, implementation, and monitoring of SLI/SLOs, error budgets, and availability reporting.
• Analyzing and supporting Root Cause Analysis and Post-Mortems, helping identify and implement improvement actions to prevent future incidents.
• Supporting engineering teams in troubleshooting complex production issues and improving service stability.
• Identifying improvement opportunities by analyzing Incident, Problem, and Change data and contributing to the implementation of structural solutions.
• Identifying operational toil and contributing to automation initiatives that improve efficiency, reliability, and operational excellence.
• Supporting resilience testing, disaster recovery exercises, and operational readiness assessments.
• Providing hands-on support when application teams require guidance implementing monitoring, observability, alerting, or reliability standards.
• Collaborating closely with development teams throughout the software lifecycle to improve reliability, availability, scalability, and maintainability.
• Contributing to the continuous improvement of operational processes, runbooks, and engineering practices.
• Sharing knowledge and best practices through documentation, workshops, and collaboration with colleagues across the organization.
• Contributing to the E&R organization.
• Participating in Global SRE Guilds and Communities of Practice.

Requirements

• Extensive knowledge of Linux (RHEL) or Windows.
• Good knowledge of SQL and familiarity with RDBMS databases (Oracle, MS SQL) or NoSQL databases (Cassandra).
• Good knowledge of CI/CD standards (preferably Azure DevOps).
• Extensive knowledge of IT tools for sharing and collaborating.
• Experience with monolithic and distributed application landscapes.
• Good knowledge in at least one programming language.
• Good knowledge in Networking and IPv4 and IPv6 stacks.
• Experience with monitoring, observability, and alerting tools (Prometheus, ELK, Grafana, OpenTelemetry, etc.).
• Familiarity with Site Reliability Engineering (SRE) concepts such as SLI, SLO, error budgeting, reliability engineering, and availability reporting.
• Good knowledge of containers and cloud tooling.
• Knowledge and experience in using OpenTelemetry is a bonus.
• Good knowledge of IT security principles.
• Ability to understand customer and engineering needs and translate them into practical solutions.
• Strong analytical and problem-solving mindset.
• Ability to collaborate effectively within cross-functional teams.
• Continuous improvement mindset and willingness to learn new technologies and practices.
• Foreign languages: English (advanced).

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Be part of a team that drives reliability and operational excellence.
• Professional growth and development opportunities.
• Collaborative and inclusive workplace culture.

About the Company

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. We provide borderless services with bank-wide capabilities and operate from Bucharest.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?