SRE Expert Lead - WB Tech

About the Position

SRE Expert Lead - WB Tech @ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We are looking for an SRE Expert Lead to play a pivotal role in guiding tribe(s) toward achieving their Site Reliability Engineering objectives. You will operate with a high degree of autonomy, balancing the priorities of individual tribes with those of the broader organization. This role requires strategic thinking, strong stakeholder alignment, and the ability to collaborate within a distributed team-each member focusing on a specific tribe.

The Mission

As an SRE Expert, you will focus on driving reliability across the tribes and technologies. You will be part of the WB Tech SRE CoE, which facilitates the functional and product-oriented activities of the Wholesale Banking division across borders. Examples of these activities are Lending, Financial Markets, and Wholesale channels.

Responsibilities

• Support or perform in-depth reviews and analysis on Asset/Service implementations regarding their monitoring and alerting setup.
• Support or perform in-depth reviews and analysis on Asset/Service implementations regarding their resilience architectural design.
• Provide knowledge sessions about SRE topics, like SLI/SLO definition and setup, how to perform resilience testing, review DR plans, identify toil, etc.
• Analyze and help support in Root Cause analysis and Post-Mortems, help identify the necessary improvement actions to prevent the incident in the future.
• By (Incident, Problem, Change) data analysis identify structural improvements and advocate them in the organization.
• Provide hands-on support in case application teams are struggling with implementing ING monitoring and alerting standards.
• Contribute to the E&R organization.
• Is part of a Global SRE Guild.

Requirements

• Good understanding of Linux (RHEL) or Windows.
• Good understanding of SQL and familiarity with RDBMS databases (Oracle, MS SQL).
• Good understanding of CI/DC standards (preferably Azure DevOps).
• Extensive knowledge of IT tools to share and collaborate.
• Experience with monolithic application landscape.
• Must have user experience with monitoring and alerting tools (Prometheus, ELK, Grafana, etc).
• Knowledge of open telemetry is a bonus.
• Familiarity with Site Reliability Engineering – (SRE) (concept, SLI, SLO, error budgeting, availability reporting).
• Ability to understand Consumers and engineers.
• Problem-solving mentality.
• Strong voice and healthy skepticism.
• Mentor and coach other SRE Experts in the team.
• Good knowledge of IT security principles.
• Good knowledge of containers and cloud tooling.

We Offer

• Opportunity to work in a highly collaborative environment.
• Flexible way of working.
• Fair and constructive feedback encouraged.
• Impactful work that makes the world a better place.

About the Company

ING Hubs Romania operates from two locations: Bucharest and Cluj-Napoca. Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time.

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