Support Consultant - CheckWare

Help healthcare customers get more from digital health solutions by providing trusted guidance, solving technical challenges, and shaping better patient follow-up from Trondheim.

Help our customers get the most out of their digital health solutions - through hands-on guidance, troubleshooting, and reliable support.

Are you structured, service-minded, and ready to make a difference? Do you recognize yourself in our values of dedication, reliability, and quality?

Then you might be our new Support Consultant!

About the Position

As part of the EG CheckWare department, you will work with customer guidance and advice, following up our customers and partners in both first- and second-line support. The role is based in Trondheim, and you will report to Odd Ivar Abusland, Manager, Professional Services.

You will join a close-knit support team that tracks and collaborates on everything from support cases and change requests to other consulting assignments carried out by our support consultants. The team shares knowledge and works closely together day to day, so our customers get fast, accurate, and consistent help, from everyday guidance and troubleshooting to more complex technical issues.

EG CheckWare is a market leader and growing strongly in Norway, with the ambition to become an international player within digital patient engagement. Our solutions enable patients to participate digitally in their own treatment and take greater responsibility for their own health, helping our customers streamline the collection and follow-up of health information. We are market leader in Norway, and there is a global need for these kinds of solutions.

Responsibilities

• Take ownership of, and solve, customer challenges as they arise.
• Provide customer guidance, advice, and case handling.
• Follow up on inquiries from our customers and partners.
• Handle second-line support.

Requirements

• Reliable, precise, and quality-focused.
• Experience with customer or user support, and a natural problem-solving mindset.
• Relevant IT education, with knowledge of databases (MySQL).
• Highly service-minded and willing to go the extra mile when needed.
• Genuine interest in how AI can support and improve our customer service and support processes.
• Excellent communication skills, written and verbal, in both Norwegian and English.

We Offer

• A central role with career opportunities in a fast-growing company.
• Thorough training and supportive colleagues.
• A skilled, inclusive, and busy work environment built on the belief that satisfied colleagues and customers are key to great results.
• A solid position in the digitalization of patient follow-up in Norway, with exciting ventures internationally as well.
• Competitive terms, pension schemes, and insurance, of course included.

About the Company

At EG, we build software that makes a difference. Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security.

If you're ambitious, curious, and take pride in ownership, you'll thrive here. You'll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Join us in creating software that works for people - not software that makes people work.

Curious what it's really like to work at EG?

Explore life at EG, meet some of your future colleagues, and see our values in action: Working at EG

See all our open positions here

Learn more about EG here.

Application

We look forward to hearing from you! Please attach your CV and tell us why you want this challenge, and why you are the right person for the role. If you have any questions about the role, please contact Manager, Professional Services, Odd Ivar Abusland, on +47 93 019 333. We evaluate applications on an ongoing basis and recruit when the right candidate is found, so please send your CV and application as soon as possible. All inquiries are handled confidentially.