About the Position

Build MVPs That Make a Real Difference

Join a skilled team helping founders turn ideas into scalable products.

Support & Maintenance

Warsaw or remote | Full time

10,000 - 13,000 PLN net + VAT

Contract

Every great product starts lean. At Asper Brothers, we guide founders through the most critical stage of building a business-turning their idea into a functional, market-ready MVP. Using our proven 4-Step Framework, we’ve helped startups across industries validate, launch, and scale. If you thrive on working with founders, and developers, creating tailored solutions, and seeing your impact in the market, this role is for you. Our teams stay small, focused, and free of bureaucracy-just great people solving real problems together.

Some of our MVP Success Stories:

We regularly build MVPs, bringing founders’ ideas to life across various industries. Here’s a glimpse of what you can expect:

➔ NURSEty – Simplifying gratitude for nurses with a digital thank-you solution for the healthcare sector.

➔ Eyre.ai – AI-powered tools to help founders pitch perfectly with real-time teleprompters and structured agendas.

➔ CaseMGR – Case management software helping nonprofits track actions and showcase their impact.

➔ GoThere – An AI-powered travel assistant transforming the holiday search process.

…and many more (we deliver multiple MVPs every month).

Who We’re Looking For: Support Engineer

As a Support Engineer, you’ll ensure our clients’ applications run smoothly through proactive monitoring, structured maintenance, and efficient issue resolution. You’ll triage client requests, handle technical challenges, and keep systems optimized-all while maintaining clear communication with clients.

This role is ideal for someone who takes ownership, enjoys solving problems systematically, and thrives in a lean, results-driven environment.

Responsibilities

Set up and manage monitoring and analytics tools like Sentry, Uptime Robot, Usersnap, Mouseflow, or Google Analytics to proactively identify and resolve issues.
Triage and resolve issues: review user-reported, and client-reported problems and automated alerts, prioritize tasks, and track progress using ClickUp and Slack.
Perform daily, weekly, monthly, and quarterly maintenance to ensure system reliability, performance, and security.
Gather and manage user feedback with tools like UserSnap, ensuring issues are logged, tracked, and resolved efficiently.
Manage deployments and infrastructure using Vercel for web and Expo/EAS for mobile applications.
Maintain clear, structured client communication: provide updates on issue resolution, regular maintenance, and overall product health.

Requirements

Experience as a Support Engineer or in a similar role focused on monitoring, troubleshooting, and maintaining applications.
Strong technical skills in independently triaging and debugging issues, with the ability to escalate complex problems to development teams when needed.
Experience with React and Next.js for building web applications.
Experience in React Native for mobile application development.
Familiarity with tools like GitHub, Supabase, Vercel, and Expo/EAS. Experience with similar tools? That’s great too!
Proactive mindset: you solve problems early, communicate clearly and early, and take ownership of solutions.
Excellent English fluency (writing, reading, and speaking)-you’ll interact directly with English-speaking clients.
Ability to work independently and systematically within structured workflows and SOPs.

We Offer

A flat, lean team where you can take ownership and make an impact.
Structured workflows, tools, and SOPs to help you excel in your role.
Exciting work: maintain and improve products for startups and growing businesses worldwide.
Flexibility: choose between a hybrid model (2 days in our Warsaw office, 3 days remote), fully in-office work, or fully remote work.
B2B Contract: 10,000 – 13,000 PLN net + VAT.
A supportive, results-driven culture focused on collaboration and growth.

Our Recruitment Process

5-10 Minute Intro Call – Quick alignment to see if there’s a mutual fit.
Portfolio & Experience Review – Send us links to your work (GitHub, past projects, or case studies). This is reviewed asynchronously.
15-30 Minute Video Call – A conversation to get to know you, your experience, your problem-solving approach, and your values.
Offer & Trial Period – If there’s a match, we sign the contract, and you’ll start with a 30-day trial period to see how we get along.

If you’re passionate about keeping products reliable, solving problems proactively, and delivering excellent support, this is the role for you.

Join the Brotherhood

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I consent to the processing of my personal data by ASPER SP. Z O.O. SP.K. with its registered office in Warsaw (Aleja Solidarnosci 119/125/21, 00-897 Warsaw ) contained in the sent application documents, and in particular, my image, for the purposes of future recruitment processes. I acknowledge that I may withdraw my consent at any time.

Support Engineer

Job description