Support manager L2 (BA)
Primary stack
Nice to have's
Job description
About the Position
Delta M - a product IT company that is part of the international Delta M Group. For over 18 years, we have been developing and implementing software solutions worldwide.
Our software - Delta M CRM and Delta Tel - is used by 100+ banking and financial institutions in more than 20 countries across Eurasia, Africa, and Latin America.
Company website: https://delta-m.it/
We are looking for a Support Manager L2 (BA) to join our international IT product company, Delta M, with opportunities for growth and competitive compensation.
Responsibilities
- Collecting, analyzing, and documenting client business requirements.
- Writing technical tasks for the development or modification of software functionality.
- Ensuring the implemented functionality meets the stated requirements and quality standards.
- Managing integration projects and coordinating with internal and external teams.
- Developing, optimizing, and analyzing SQL queries to ensure efficient database operations.
- Maintaining project documentation, including technical and user documentation.
- Identifying and analyzing opportunities for improving existing processes and systems.
Requirements
- Knowledge and practical application of Use Case, User Story.
- Experience in formulating technical tasks (ТЗ).
- Knowledge of BPMN, UML.
- SQL knowledge at the query and procedure writing level.
- Knowledge and experience in implementing data exchange methods using API.
- Excellent communication skills, proactivity, multitasking experience, and meeting deadlines.
Nice to Have
- Technical education (higher / unfinished higher).
- Knowledge in the field of information technology - CRM systems, IP telephony.
- Knowledge of the subject area in the financial sector (banking, debt collection, including legal processes, credit monitoring, telemarketing).
We Offer
- Work in an international product company.
- Opportunities to realize your potential and ambitions.
- Competitive and stable pay.
- Transparent bonus system for completed implementations.
- Paid vacation and sick leave compensation.
- Corporate English.
- Bonuses for sports / education / health.
📍 Work format: remote / hybrid / office
📍 Schedule: Mon-Fri, 9:00–18:00
For those working from the office - a cozy space 5 minutes from the Chernihivska metro station with modern equipment and treats ☕
Selection Stages
- Meeting with the recruiter
- Technical interview
- Test task
- Offer 🎉
Ready to join Delta M?
Send your resume - we look forward to meeting you.
If your experience matches the position, we will contact you within 5 business days 💙
Apply now
About the Company
Delta M is a product IT company that is part of the international Delta M Group. For over 18 years, we have been developing and implementing software solutions worldwide.
Our software - Delta M CRM and Delta Tel - is used by 100+ banking and financial institutions in more than 20 countries across Eurasia, Africa, and Latin America.
Company website: https://delta-m.it/
© Delta M group. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Delta M is an international company operating in more than 20 countries. For 18 years we have been successfully performing our business activity in Ukraine, Kazakhstan, Uzbekistan, Tajikistan, Moldova, Poland, Georgia, Armenia, Mexico, Spain, Madagascar, Vietnam, Indonesia combining the acknowledged western standards with a deep understanding of the local markets.The main business activities:Debt Management — outsourcing of recovery processes at all collection stagesSoftware Development:Delta M. CRM — software complex which automates workflow with debts at all collection stages.Delta Tel — IP PBX software with Call Centre functionality.As of now we are working with more than 100 companies in 20 countries and provide them with:IT systems for Banks, Micro Financial Institutions and Collection Agencies;Professional technical support 24/7/365;Regular systems upgrades;The ability to quickly change business processes to fit their needs on their own;Debt collection outsourcing.