T4 Engineer (High-Level Escalation)

About the Position

We are seeking a highly skilled T4 Engineer (High-Level Escalation) to be the key person in ensuring the stability and reliability of our mission-critical global platforms.

About the Company

SPRIBE is an innovative B2B iGaming software developer reshaping the industry with cutting-edge technology and a forward-thinking approach to game design. The company pioneered the crash-game format with its flagship title Aviator, setting a new standard in player engagement. With almost 80 million monthly active players (MAU), SPRIBE is one of the most influential companies in the market. Our strategic global partnerships (UFC, WWE) reflect our bold vision for international growth and commitment to worldwide market expansion.

Responsibilities

• Tier 4 Escalation & Troubleshooting: Act as the primary engineer and assistant for troubleshooting, resolving, and further escalation to respective teams (DevOps, Cloud/System, DB Engineering, Software Development) incidents derived from lower levels of Support, IM/PM, Monitoring, etc.
• Root Cause Analysis (RCA): Participate in the analysis of the root causes of issues where applicable.
• System Operation and Maintenance: Responsible for configuration of applications and intercommunication, also preferred to contribute in the administration and deployment of systems.
• Monitoring and Optimization: Observe system performance metrics to identify bottlenecks and reduce incidents, push improvements to the monitoring team.
• Documentation: Create and maintain technical documentation and the Knowledge Base to enhance the efficiency of the T4-related processes.
• Team Collaboration: Intensive collaboration with Customer Support, Operations, and Development teams.

Requirements

• Super high level of professional responsibility.
• Experience (2+ Years) in Linux System Administration.
• Containerization: Knowledge of and experience with container technologies - Docker, Kubernetes (Vanilla and EKS). Basic knowledge, required for diagnosing application issues within the cluster.
• Fundamental knowledge of networking.
• Experience working with databases - simple querying for basic diagnostics of application issues.
• Stack Balance: Understanding of the best practices of both classic and modern technology stacks.
• Ability to respond to critical incidents during non-working hours.
• English: B2 (Conversational) - for effective communication within an international team.
• Enterprise Mindset: Understanding of Enterprise-level system design and operation (Hardened environment, Centralized systems, Operation and Maintenance, ITIL-aware specifics), advocacy of security principles.

Nice to Have

• Experience with Amazon Web Services (AWS).
• Experience with Java Applications.
• Experience with any Application Performance Monitoring system like DataDog, Dynatrace.
• Experience with Terraform.
• Experience with Ansible.

We Offer

• Flexible work model: Work from our modern offices in Warsaw or Tbilisi, or remotely if you're based in another city - we support your comfort and productivity wherever you are.
• Top-tier equipment: We provide and deliver all necessary corporate hardware so you can start strong from day one.
• Generous paid time off: Enjoy 26 business days of paid vacation annually, plus paid sick leave - because we value your well-being and work-life balance.
• Health & wellness support: Our benefits catalog lets you choose what matters most.
• Celebrating your moments: We recognize and celebrate your birthdays and work anniversaries with thoughtful gifts - because your milestones matter.
• Global team events: Twice a year we host unforgettable corporate events in some of the world’s most exciting cities - a unique blend of team spirit and adventure.

Technical Stack Highlights

Enterprise AWS (>95%), Terraform, Ansible, Cloudflare, AWS Shield, Cloudfront, Lambda, DynamoDB, RHEL/Rocky Linux, Docker, Bedrock, Kubernetes, EKS, Cilium, Java, PostgreSQL, TimeScaleDB, Cassandra, Kafka, ElasticSearch/OpenSearch, Redis, Nexus, Gitlab, Jenkins, Atlassian (Jira/Confluence), Slack, Okta, Jamf, Jetbrains, macOS.