Team Leader (VoIP)

About the Position

Team Leader (VoIP)

We are seeking a dynamic and experienced Team Leader (VoIP) to join our multicultural team. This role offers a hybrid work model and is based in Armenia, Cyprus, or Poland.

Responsibilities

• Development, support, and maintenance of the VoIP infrastructure.
• Planning and expansion of VoIP infrastructure.
• Ensuring stable operation of VoIP infrastructure and other systems (CRM, etc).
• Improving current and implementing new VoIP infrastructure automation processes.
• Active involvement in the development of speech recognition systems and automated customer calling systems.
• Ensuring the timely and successful delivery of relevant projects.
• Leading and motivating VoIP team.
• Set and monitor the team’s goals.
• Removing technical and organizational impediments to ensure smooth team delivery.
• Ensuring that the Team adheres to the company’s practices, rules, and procedures.
• Troubleshooting and proactive prevention of VoIP infrastructure incidents.

Requirements

• At least 2 years of managing a team of 4+ people.
• Strong leadership and communication skills.
• Flexible mindset, business goals orientation.
• Ability to effectively organize the process in stressful situations.
• Ability to utilize delivery metrics to improve team predictability and efficiency.
• Experience in driving architectural discussions and ensuring high standards of the product being developed.
• At least 5 years of background working with Asterisk.
• Expert-level Dial-Plan coding.
• Deep integration experience with AMI/ARI.
• Practical knowledge of Asterisk Realtime Architecture (ARA).
• Advanced knowledge of the SIP, RTP/SRTP, STUN, ICE, and WebRTC protocols.
• Expert knowledge of the SIP protocol, purpose, and sequence of packets, and ability to debug it.
• Proficiency in querying and optimizing MySQL/PostgreSQL databases.
• Experience in designing scalable and high-availability VoIP architectures.
• Experience with VoIP monitoring and alerting (Homer, Prometheus).
• Infrastructure as Code (IaC): Solid experience with Ansible, Terraform to automate Asterisk deployment and configuration management.
• Strong experience with Linux systems (CentOS/Debian).
• Deep understanding of network features, specifically NAT traversal, Firewalls, and QoS.

Nice to Have

• Experience with Bash/Python/PHP/Perl scripting.
• Experience in creating reports for contact center analytics.
• Experience with Enterprise solutions for contact centers (UCCE/UCCX/Genesys etc.).
• Participation in the development of automatic dialing systems.

We Offer

• An exciting and challenging job in a fast-growing business group.
• The opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Yerevan with the option to work remotely or on-site.
• Modern corporate equipment based on macOS or Windows and additional equipment provided.
• Paid vacations, sick leave, personal events days, days off.
• Referral program to enjoy cooperation with your colleagues and get a bonus.
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
• Rewards program for mentoring and coaching colleagues.
• In-house Travel Service.
• Multiple internal activities: online platform for employees with quests, gamification, presents, and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays.
• Company events, team buildings.

About the Company

Join our fast-growing business group and be part of a multicultural team of top professionals. Enjoy a great working atmosphere, beautiful offices, and the opportunity to build a network of connections with professionals day by day.

Apply Now and take your career to the next level with us!