Job Description, Responsibilities & Requirements
About the Position
Team Leader (VoIP)
We are seeking a dynamic and experienced Team Leader (VoIP) to join our multicultural team. This role offers a hybrid work arrangement, allowing you to work remotely or on-site in Warsaw, Limassol, or Yerevan. As a Team Leader, you will be responsible for managing a team, ensuring the stability of our VoIP infrastructure, and driving the development of speech recognition systems and automated customer calling systems.
Responsibilities
- Development, support, and maintenance of the VoIP infrastructure
- Planning and expansion of VoIP infrastructure
- Ensuring stable operation of VoIP infrastructure and other systems (CRM, etc.)
- Improving current and implementing new VoIP infrastructure automation processes
- Active involvement in the development of speech recognition systems and automated customer calling systems
- Ensuring the timely and successful delivery of relevant projects
- Leading and motivating the VoIP team
- Set and monitor the team’s goals
- Removing technical and organizational impediments to ensure smooth team delivery
- Ensuring that the Team adheres to the company’s practices, rules, and procedures
- Troubleshooting and proactive prevention of VoIP infrastructure incidents
Requirements
- At least 2 years of managing a team of 4+ people
- Strong leadership and communication skills
- Flexible mindset, business goals orientation
- Ability to effectively organize the process in stressful situations
- Ability to utilize delivery metrics to improve team predictability and efficiency
- Experience in driving architectural discussions and ensuring high standards of the product being developed
- At least 5 years of background working with Asterisk
- Expert-level Dial-Plan coding
- Deep integration experience with AMI/ARI
- Practical knowledge of Asterisk Realtime Architecture (ARA)
- Advanced knowledge of the SIP, RTP/SRTP, STUN, ICE, and WebRTC protocols
- Expert knowledge of the SIP protocol, purpose, and sequence of packets, and ability to debug it
- Proficiency in querying and optimizing MySQL/PostgreSQL databases
- Experience in designing scalable and high-availability VoIP architectures
- Experience with VoIP monitoring and alerting (Homer, Prometheus)
- Infrastructure as Code (IaC): Solid experience with Ansible, Terraform to automate Asterisk deployment and configuration management
- Strong experience with Linux systems (CentOS/Debian)
- Deep understanding of network features, specifically NAT traversal, Firewalls, and QoS
Nice to Have
- Experience with Bash/Python/PHP/Perl scripting
- Experience in creating reports for contact center analytics
- Experience with Enterprise solutions for contact centers (UCCE/UCCX/Genesys etc.)
- Participation in the development of automatic dialing systems
We Offer
- An exciting and challenging job in a fast-growing business group
- The opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset
- Beautiful offices in Warsaw, Limassol, Yerevan with the option to work remotely or on-site
- Modern corporate equipment based on macOS or Windows and additional equipment provided
- Paid vacations, sick leave, personal events days, days off
- Referral program: enjoy cooperation with your colleagues and get a bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- In-house Travel Service
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays
- Company events, team buildings
About the Company
Join our fast-growing business group and be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more. Enjoy a great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset. Our beautiful offices in Warsaw, Limassol, and Yerevan offer the option to work remotely or on-site. We provide modern corporate equipment based on macOS or Windows and additional equipment. Our benefits include paid vacations, sick leave, personal events days, days off, a referral program, educational programs, rewards for mentoring and coaching, free internal English courses, an in-house Travel Service, multiple internal activities, and company events and team buildings.