Therapist Clinical Quality Peer Educator (Contract)

About the Position

Therapist Clinical Quality Peer Educator (Contract)

Headway is on a mission to build a new mental healthcare system that everyone can access. We are looking for a Therapist Clinical Quality Peer Educator to join our team on a contract basis. This role is remote and requires a minimum commitment of 10 hours per week. You will be reimbursed at an hourly rate of $125.

About The Role

As a Therapist Clinical Quality Peer Educator, you'll help ensure therapists' documentation reflects safe, evidence-based, and clinically sound care by evaluating notes against Headway's clinical quality standards. Your work helps promote consistency, support provider growth, and maintain the high standard of care our providers deliver. Some Peer Educators also provide individualized remediation and coaching to help providers successfully meet quality expectations. Please note: this is a part-time role. If you applied and interviewed for this position in the past six months and were not selected during the most recent interview process, you are unfortunately not eligible to re-apply at this time.

Responsibilities

• Review clinical documentation across note types - initial assessments (90791) and progress notes - to identify gaps that fall below industry standards for high-quality, safe patient care.
• Review clinical decision-making processes and the use of evidence-based treatment modalities.
• Complete additional quality-assessment work as our programs evolve, including calibration exercises and inter-rater reliability rounds.
• Some peer educators may also provide asynchronous and live 1:1 remediation support to providers falling below established standards of care, using education-forward communication that ties documentation expectations to patient safety and quality standards.
• Complete all review and documentation work within Headway's designated systems, adhering to HIPAA and Headway's privacy and confidentiality requirements. Patient information is never stored or maintained outside those systems.

Requirements

• Current licensed therapist or professional counselor with an independent, unrestricted license and 3+ years of direct therapy experience.
• Experience completing quality chart reviews or audits for healthcare delivery organizations, and have coached or trained other clinicians on documentation that meets standards of clinical care.
• Comfortable working alongside AI-assisted review tools: critically evaluating a model's output and giving structured feedback that improves both the rubric and the model over time.
• Expert communicator and educator, with experience conveying information to large and diverse groups of individuals - and you can deliver feedback in a way that feels supportive rather than punitive.
• Comfortable adapting to various healthcare technology platforms, and to workflows that continue to evolve as our programs scale.

We Offer

• Competitive hourly rate of $125.
• Flexible, part-time contract role.
• Opportunity to work with a leading mental healthcare platform.
• Contribute to a mission-driven company focused on improving access to mental healthcare.

About the Company

Headway is a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.). We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

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A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.