Transaction & Regulatory Expert

About the Position

As a Transaction & Regulatory Expert, you are a key partner to Relationship Managers and Product Specialists throughout the client onboarding journey. You help deliver a seamless onboarding experience for new and existing Wholesale Banking clients by coordinating all onboarding activities and ensuring efficient collaboration between clients and internal stakeholders.

You will work in a dynamic international environment and collaborate with teams across Wholesale Banking, Operations, Compliance, Legal, Product, and Service departments.

Responsibilities

• Support Relationship Managers and Product Specialists throughout the onboarding and client lifecycle process.
• Act as the main coordination point for client onboarding activities and ensure timely progression of onboarding requests.
• Manage the end-to-end onboarding journey from a Front Office perspective, ensuring a smooth experience for clients.
• Build strong relationships with clients and internal stakeholders to facilitate efficient onboarding and issue resolution.
• Coordinate information gathering and documentation requests between clients and ING teams.
• Proactively monitor onboarding progress, identify bottlenecks, and drive actions to ensure timely delivery.
• Facilitate collaboration between Front Office, Operations, Compliance, Legal, Product, and Service teams.
• Contribute to strategic initiatives and projects supporting the growth of Wholesale Banking activities.

Requirements

• Master's Degree in Economics, Finance, or Business Management
• Minimum of 4 years of experience in client onboarding, client servicing, relationship management support, or Wholesale Banking (Corporate & Institutional Banking).
• Excellent relationship management and stakeholder management skills.
• Strong communication and interpersonal skills.
• A client-centric mindset with a strong focus on service excellence.
• The ability to manage multiple workstreams and deadlines simultaneously.
• Strong organizational and coordination skills.
• Good understanding of client lifecycle management and onboarding processes.
• Good knowledge of Luxembourg regulatory framework and fund industry.
• Excellent written and verbal communication skills in English.

We Offer

• A very stimulating & exciting job
• Steep learning curve
• An opportunity to acquire in-depth knowledge of the ING and exposure to many executive stakeholders

About the Company

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology, and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!