Uklon Inclusive Operations Specialist Middle

About the Position

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Join us as an Uklon Inclusive Operations Specialist Middle.

Responsibilities

• Coordinate interactions with existing partner fleets within the Inclusive Class, building and maintaining long-term relationships
• Monitor the technical condition of vehicles (up to ~20 vehicles across 3+ cities), track and analyze expenses related to maintenance, repairs, insurance, branding, etc
• Optimize and systematize operational processes and policies. Oversee their implementation and compliance, as well as analyze the effectiveness of their implementation
• Implement systematic quality control of service delivery and work closely with the Contact Center (CC) to monitor drivers’ compliance with service standards
• Regularly collect feedback from drivers and passengers, initiate and support solutions aimed at improving the service
• Analyze non-standard cases and systemic operational incidents, develop preventive solutions and action plans to prevent their recurrence in the future
• Research new markets for project expansion, conduct comparative analysis of the technical and economic characteristics of vehicles at the procurement stage, and study local regulatory requirements and restrictions
• Communicate with the Legal team and partners to align cooperation terms and monitor signing deadlines
• Communicate effectively with the internal Fleets team and partner fleets to ensure the timely provision of vehicles of different classes for photo shoots, public events, and Corporate Communications team events

Requirements

• 2+ years of experience in operations or project management
• Practical experience working with business documentation and primary accounting documents
• Strong organizational and structured approach
• Proactivity and ability to work independently within the scope of responsibilities
• Strong communication skills
• Advanced proficiency in Excel/Google Sheets
• Analytical thinking and data-driven decision-making
• Presentation preparation skills

Challenges for Three Months

• Deeply integrate into the operational processes of the Inclusive Class and the specifics of collaboration with cross-functional teams within the company
• Conduct an audit of current operational processes
• Update and optimize a single document/dashboard covering the entire fleet (maintenance statuses, insurance, current mileage, equipment condition, expenses, etc.)
• Improve the interaction process with the Contact Center, leading to a reduction in the number of inquiries from riders and drivers

We Offer

• Internal knowledge sharing, mentorship programs, and training for soft & hard skills
• Professional certifications for experts
• Corporate library and subscriptions to information resources
• Personal/team learning budget
• Corporate discounts and compensation for English lessons
• Long-term training program for managers
• Medical insurance in Ukraine
• Paid therapy sessions with Pleso
• Providing our soldiers in the Armed Forces with gear and medical supplies
• Gamification, gifts, giveaways, and partner discounts
• Sports events and corporate team buildings
• Wellness programs with emotional well-being workshops
• Relaxing massage weeks in the office
• Promo codes for Uklon rides
• Corporate discounts and partial compensation for sports activities

About the Company

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

Hiring Process

Complete three interview stages: acquaintance, test assignment, and final meeting. In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40oknemohk.anila - we’re here to help!

Send CV through the form:

Thanks for applying to Uklon! We’ve received your application!

If we decide to move forward with your application, the Uklon Recruitment Team will reach out to you to discuss next steps.

Can't send form

Please try again later.