U.S. Director of Business Development/Channel Sales

About the Position

Join Bright Pattern's team as the U.S. Director of Business Development/Channel Sales to drive revenue and expand our partner ecosystem. This leader will be responsible for recruiting, developing, and expanding our U.S. partner ecosystem and be a primary driver of regional revenue. A successful Director is a self-starting closer who can create a large pipeline of business within a short period of time. We look for business athletes who are aggressive team players – hungry, nimble, and intelligent with the ability and willingness to close a mix of complex enterprise and more transactional deals.

Responsibilities

• Identify and recruit key partners to sell Bright Pattern throughout the U.S.
• Create and drive revenue throughout the U.S. with responsibility for the U.S. P&L
• Generate business opportunities through professional networking and cold-calling
• Develop or draw from prior relationships to establish our initial GTM partners in the U.S.
• Be the primary driver of revenue in the U.S.
• Meet and exceed all quarterly and annual sales quotas
• Develop overall U.S. business plan and GTM plans with partners to include engagement models and revenue targets
• Maintain partner and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from personal connections and referral partners
• Close customer opportunities, manage forecasts, and pipelines

Requirements

• 7+ years of call center software sales experience with key U.S. distribution partners
• Proven experience recruiting, signing, and driving revenue in a start-up environment
• Proven track record of sales excellence with U.S. partners
• Superior professional presence and business acumen
• Knowledge of key CCaaS partners and ability to quickly engage and establish revenue-yielding relationships
• Established contact relationships preferred
• Strong action and results orientation
• Ability to operate independently and drive sales in a start-up environment
• Experience with and knowledge of call center software, CRM, service management, SaaS.

Nice to Have

• Results Oriented
• Strong Communication/presentation skills
• Collaborative
• Self-starter and fast learner
• Ability to overcome objections
• Multi-tasker

We Offer

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental, and vision insurance)
• Paid lunches two days per week
• Quarterly company events and outings

About the Company

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite, and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice - whether in the cloud, on-premises, or in private cloud environments.

For more information on how Bright Pattern is reimagining customer experience, visit www.brightpattern.com.

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