Vice President U.S. Sales

About the Position

Join Bright Pattern as the Vice President of U.S. Sales to lead our U.S. business, drive revenue, and expand our partner ecosystem. This pivotal role will report directly to our CEO and is essential for our continued growth and success.

Responsibilities

• Drive North America Revenue and Bookings
• Identify and recruit key partners to sell Bright Pattern throughout the U.S.
• Create and drive revenue throughout the U.S. with responsibility for the U.S. P&L
• Generate business opportunities through professional networking and cold-calling
• Develop or draw from prior relationships to establish our initial GTM partners in the U.S.
• Be the primary driver of revenue in the U.S.
• Meet and exceed all quarterly and annual sales quotas
• Develop overall U.S. business plan and GTM plans with partners to include engagement models and revenue targets
• Maintain partner and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from personal connections and referral partners
• Close customer opportunities, manage forecasts, and pipelines

Requirements

• 7+ years of call center software sales experience with key U.S. distribution partners
• Ability to work independently in a fast-paced, rapidly changing start-up environment
• Proven experience recruiting, signing, and driving revenue in a start-up environment
• Proven track record of sales excellence with U.S. partners
• A proven sales hunter and closer
• Superior professional presence and business acumen
• Knowledge of key CCaaS partners and ability to quickly engage and establish revenue-yielding relationships
• Established contact relationships preferred
• Strong action and results orientation
• Ability to operate independently and drive sales in a start-up environment
• Experience with and knowledge of call center software, CRM, service management, SaaS

Nice to Have

• Results-oriented
• Strong communication/presentation skills
• Collaborative
• Self-starter and fast learner
• Ability to overcome objections
• Multi-tasker

We Offer

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental, and vision insurance)
• Paid lunches two days per week
• Quarterly company events and outings

About the Company

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite, and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice - whether in the cloud, on-premises, or in private cloud environments.

For more information on how Bright Pattern is reimagining customer experience, visit www.brightpattern.com.

Apply Now

Ready to join the Bright Pattern Team? Apply Now!