Workforce Management Sales Engineer

About the Position

Bright Pattern is looking for a Workforce Management Sales Engineer. A Workforce Management Sales Engineer is a subject matter expert in Workforce Management, WFM technology, and WFM best practices. This role will assist the sales teams on sales opportunities. The Workforce Management Sales Engineer will consult with the sales team on a prospect’s needs, and develop and execute additional discoveries, demonstrations, and product configurations informing prospects of Bright Pattern’s unique advantages. The Sales Engineer is a part of the Sales Engineering team and will work on opportunities in concert with the regional Sales Engineer and Account Manager(s).

Responsibilities

• Work cross-functionally and collaboratively with the Sales, Implementation, Channel, Product Management, and Marketing teams to execute against WFM revenue goals
• Successfully position Bright Pattern’s WFM solutions within each targeted account to gain customer commitment for purchases, ongoing references, and referrals
• Leverage demonstration tools to articulate the value of the product and suite
• Hybrid role with offices in Pleasanton and South San Francisco, CA
• Some travel will be required

Requirements

• Extensive experience in using WFM software to forecast and schedule contact centers
• Highlighting product benefits to prospects
• Desire and ability to learn new technologies and extend the boundaries of or sales tools to target specific opportunities
• Demonstrating ability to influence at multiple levels with an account
• Strong interpersonal skills and ability to drive collaboration and influence change
• Outstanding ability to communicate a compelling vision that inspires others to engage
• Thriving in an extremely fast-paced, dynamic environment
• B.A. Degree in a Technical Discipline or Equivalent is Required

We Offer

• Competitive compensation
• Corporate stock options
• 401K
• Casual workplace
• Comprehensive benefits (e.g., medical, dental, and vision insurance)
• Paid lunches two days per week

About the Company

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite, and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice - whether in the cloud, on-premises, or in private cloud environments.

For more information on how Bright Pattern is reimagining customer experience, visit www.brightpattern.com.

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