VP of Sales

About the Position

Bright Pattern is looking for our Pleasanton, CA office: Vice President of Sales. We are in search of a dynamic senior leader to join us at Bright Pattern in this key Sales department position, reporting directly to our CEO. You will be responsible for driving revenue by managing our sales team, recruiting new partners who have large ecosystems of customers and a significant Contact go-to-market capability, as well as recruiting new employees. You must demonstrate a combination of skills that include sales, sales engineering, and professional services. Your number one criteria for success will be measured in closed deals. This role requires a deep understanding of our solution, and the ability to effectively communicate the customer benefits as to how our product addresses their specific requirements.

Responsibilities

• Develop and carry out a detailed strategic plan for driving revenue and bookings
• Create and drive revenue, achieve revenue targets, meet and exceed all quarterly and annual sales quotas
• Manage the sales of Bright Pattern’s solutions as well as build preference for it within partners’ sales teams
• Identify and recruit key partners, manage the partner ecosystem
• Develop engagement models
• Generate business opportunities through professional networking
• Self-generate leads from personal connections and referral partners
• Close customer opportunities, manage forecasts and pipelines
• Maintain partner and opportunity forecasting within our internal forecasting system (SFDC)
• Research the market and competitors
• Train, mentor and motivate the sales team
• Collaborate with the marketing department to develop effective promotional materials

Requirements

• 5+ years of call center software sales experience
• 5+ years of SaaS sales experience
• Knowledge of call center software, SaaS, CRM, service management
• Proven trusted relationship builder with a track record of delivering exceptional partner experience
• Knowledge of key CCaaS partners, ability to quickly engage and establish revenue-yielding relationships
• Demonstrated success driving revenue in a start-up environment
• Ability to thrive in a fast-paced, dynamic environment with multiple competing priorities
• Proven track record of successfully leading and executing strategic initiatives that drive growth and profitability

Nice to Have

• A Bachelor’s Degree
• Strong analytical skills and ability to take quick action and achieve results
• Excellent communication and interpersonal skills
• Strong leadership skills, superior professional presence, and business acumen

We Offer

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental, and vision insurance)
• Paid lunches two days per week

About the Company

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite, and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice - whether in the cloud, on-premises, or in private cloud environments.

For more information on how Bright Pattern is reimagining customer experience, visit www.brightpattern.com.

Apply Now

Join our team at Bright Pattern today!