User Researcher

About the Position

User Researcher

Company: Stealth IT Consulting

Location: Mostly remote, 2x a month in Telford

Day Rate: £380/day, Inside IR35

Duration: 6 months, with potential extension

Sector: Public

We're seeking a User Researcher to join a multidisciplinary team supporting a national tax authority's fraud prevention programme and the ongoing evolution of a key citizen-facing security service.

The immediate focus is on understanding and improving user journeys into the service, particularly via existing digital account channels. You'll help uncover user needs, identify barriers to adoption, and provide evidence-based recommendations that inform future service improvements and investment decisions. The engagement may expand into broader research and service design activities.

Responsibilities

• Plan and conduct user research activities across discovery and design phases
• Analyse existing research, service data and stakeholder insight
• Understand user behaviour and routes into the service
• Develop journey maps, personas and research artefacts
• Identify user needs, pain points and opportunities for improvement
• Support testing and validation of design concepts and prototypes
• Present findings and recommendations clearly to stakeholders
• Collaborate closely with product, design, business analysis and delivery colleagues

Requirements

• Proven experience delivering user research within multidisciplinary Agile teams
• Strong qualitative research skills, including interviews and usability testing
• Experience synthesising research findings into actionable recommendations
• Ability to communicate effectively with a wide range of stakeholders
• Experience creating journey maps, personas and insight reports
• Strong analytical and problem-solving skills

Nice to Have

• Government or highly regulated sector experience
• Familiarity with GDS standards and user-centred design
• Experience with digital identity/security/fraud prevention services
• Discovery and service transformation experience

We Offer

• Competitive day rate of £380/day, Inside IR35
• Opportunity to work with a leading national tax authority
• Potential for contract extension

About the Company

Stealth IT Consulting is a leading provider of IT consulting services, specializing in digital transformation and user-centred design. We work with public sector organizations to enhance citizen-facing services and improve user experiences.