User Researcher

About the Position

User Researcher

LA International Computer Consultants Ltd

England, United Kingdom

On-site/Agency contract (e.g. ANÜ)

Duration: 6 months

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Responsibilities

• Plan, design, and conduct qualitative and quantitative user research activities.
• Identify user needs and translate findings into actionable recommendations.
• Work closely with Product Managers, Service Designers, Interaction Designers, Content Designers, and Delivery Managers.
• Support services through GDS assessments and service standard reviews.
• Ensure research is inclusive and representative of diverse user groups.
• Develop research plans, discussion guides, consent forms, and research reports.
• Synthesize findings using appropriate analysis techniques.
• Communicate insights clearly to stakeholders at all levels.
• Advocate for user-centred design principles across the organisation.
• Contribute to evidence-based decision-making and service improvements.

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Requirements

• Essential Skills and Experience:

  • Ideally knowledge of the Government Digital Service Service Standard and service assessment process.
  • Experience working through Discovery, Alpha, Beta, and Live phases.
  • Ability to select and apply appropriate research methods, including:
    • Moderated interviews
    • Usability testing
    • Contextual inquiry
    • Surveys
    • Diary studies
    • Accessibility-focused research
  • Experience recruiting and engaging diverse participant groups.
  • Strong stakeholder management and facilitation skills.
  • Experience working in agile multidisciplinary teams.
  • Excellent written and verbal communication skills.
  • Experience with AI delivery or Automation.

• Desirable Skills:

  • Experience working on central government services.
  • Knowledge of accessibility standards such as WCAG 2.2.
  • Experience with assisted digital and vulnerable user research.
  • Familiarity with service design and content design practices.
  • Experience presenting evidence at GDS service assessments.
  • Membership of professional bodies such as the Market Research Society.

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We Offer

• Competitive daily rates via Umbrella company.
• Opportunity to work with a world-leading organisation.
• Support and development to succeed.
• Progressive environment where you can make a difference.
• Remote work with periodic on-site visits (1 day every 6 weeks).

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About the Company

LA International Computer Consultants Ltd is an award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable, and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

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Note: If a high volume of applications is received, only candidates shortlisted will be contacted.