VP Professional Services

About the Position

We are seeking an energetic, detail-attentive, and visionary VP of Professional Services to lead a growing portfolio of customer program delivery across our European and Middle Eastern regions.

Reporting to the Global SVP of Professional Services, you will lead direct and indirect teams and will be accountable for the delivery of complex, high-stakes implementation and upgrade programs across existing and new clients.

You will engage directly with our clients and delivery partners to C-Suite Exec level to ensure that our delivery standards meet the high-quality expectations of the insurance market and that programs are completed on time, within scope and budget, and with a level of quality that turns customers into lifelong advocates of EIS organization and technology.

This is a hybrid position, which will involve homeworking, working at our office site locations, and on customer premises. Domestic and international travel will be required.

Given the regional nature of this role and the customers to whom you will be delivering, the successful candidate for this role will have a home base within the region.

Responsibilities

• Building Customer Trust & Advocacy: Engage directly with senior stakeholders within client and partner organizations to build trust, confidence, and advocacy in our organization, technology, delivery capability, and results.
• Leadership: Lead, constructively challenge, inspire, and coach our teams, partners, and customers within delivery programs, creating a trusted, high-performing environment.
• Precision in Delivery: Adopt a "zero-defect" mentality, ensuring programs within your portfolio are delivered to time, cost, and quality parameters.
• Program & Performance Assurance: Assure the delivery of programs within your portfolio to deliver to customers and our business target objectives.
• Customer Issue Remediation: Own and drive remedial actions where necessary, lead customer escalation resolution.
• Financial Performance: P&L accountability for the portfolio of existing and new programs.
• Sales: Work with sales colleagues to build and demonstrate winning propositions for extension and new business.
• Continuous Improvement / AI adoption: Proactively search for and implement improvements in our delivery methodology to improve customer time to value and our global operational efficiency and standards.
• Customer Advocacy: Deliver outcomes that impress the customer to the extent that they are willing advocates of our technology and our business.

Requirements

• Business and People leader with gravitas that inspires confidence in all stakeholders, including customer C-suite executives.
• 10 years plus experience in enterprise IT platform and software program management, preferably in the insuretech domain.
• Portfolio P&L Management ownership experience.
• Ability to understand complex business processes and supporting technology.
• Significant experience of leading and coaching teams of Senior Program Management, Project Management, Consulting, and Technical staff.
• Experience with leading partners and colleagues in multicultural, global-located teams.
• Ability to juggle multiple competing demands for time, activity, and resources.
• Practical experience in Waterfall and Agile methodologies.
• Knowledge of end-to-end implementation practices across skills (BA, Architecture, Development, QA).
• Self-starter, self-motivated, self-directed, comfortable in a semi-structured environment.
• Keen to continue to develop and grow personal capabilities.
• Ability and willingness to travel (including internationally).
• Strong written and spoken English language skills.
• Ability to create and maintain a positive working culture, works with a smile and with positivity.

Nice to Have

• Bilingual or multilingual.
• Certifications SAFe, Scrum/Agile, PMP.

We Offer

• Work with top talent and great colleagues who are industry and technology experts. Operate in a Scaled Agile environment, diverse, multicultural, and cross-functional teams.
• We are a global and modern software product company building world-class Enterprise InsurTech Product powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery).
• We offer freedom - build from building your career path through development programs and exciting global mobility opportunities (we have a global culture).
• Pension on a Group Pension Scheme Basis, Health Insurance for you and your dependents - eligible immediately upon joining EIS.
• Home-working Equipment.
• We work with the newest Apple MacBooks.

About the Company

EIS Group is the technology innovator for insurance.

EIS is an insurance software company that enables leading insurers to innovate and operate like a tech company: fast, simple, agile. Founded in 2008, EIS provides an open, flexible platform of core systems and digital solutions allowing insurers to accelerate and scale innovation, launch products faster, deliver new revenue channels, and create experiences the world will love. With thousands of APIs, the platform gives insurers the freedom to connect to a vast ecosystem of insurtech and emerging technologies. EIS powers premium growth for insurers in all lines of business worldwide. For more information visit EISGroup.com.

After you submit your application for this job vacancy, your personal data will be processed according to the applicable data protection and privacy laws and will be stored in the HR unit of EIS. No personal data will be disclosed to third parties without your consent.

EIS does not use Artificial Intelligence tools or any Generative AI applications in the recruitment and hiring process as part of the screening, assessing, or selection process.

At EIS, we know that the diversity of our workforce is a strength. We consider for employment all qualified applicants without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

EIS does not accept unsolicited resumes from 3rd party agencies and has no fee obligation.

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Our Hiring Process

Stage 1: Applied

Stage 2: Review

Stage 3: HR Interview

Stage 4: Technical Interview

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