Windows Infrastructure Engineer (DV Cleared)

About the Position

Windows Infrastructure Engineer (DV Cleared)

JOB LOCATION: Stevenage

SECURITY CLEARANCE LEVEL: DV Clearance Needed - UKEO

DURATION: 12 months +

WORK PATTERN: Fully on site; 5 days a week

PAY RATE: £67.57 - £74.32 Per Hours Umbrella Inside IR35

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Responsibilities

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Responsible for maintaining a good working knowledge of the business IT environment.
• Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.
• Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
• Creation, maintenance & audit of inventory information and asset registers as required.
• Creation, maintenance & review of comprehensive, high-quality documentation as required.
• Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept up to date.
• Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.
• Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.
• Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.
• Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.
• Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.
• Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.
• Stay current with any developments in Windows technologies, products, practices and trends.
• Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.
• Monitor and optimise network/server performance, security, and backups.
• Ensure compliance with security guidance and best practice in line with adopted security postures.
• Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.
• Bring forward key issues, changes & topics to service meetings for discussion.
• Participate in Cross-functional Team Collaboration as required.

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Requirements

• Must hold DV clearance.
• Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace.
• Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management.
• Knowledge of networking principles, and excellent troubleshooting skills.

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About the Company

Endeavour Recruitment is a leading recruitment agency specializing in temporary and permanent placements within the IT and Defence sectors. We are committed to providing top-tier candidates to our clients, ensuring seamless integration and operational excellence.

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We Offer

• Competitive pay rates.
• Fully on-site role.
• Opportunity to work with cutting-edge technologies.
• Professional growth and development opportunities.