Tech Stack
Customer Support
Job Description, Responsibilities & Requirements
About the Position
Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for an Account Manager who will be based in the LATAM region.
Responsibilities
- Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
- Supporting client in integration process as a middlemen between client team and technical team;
- Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
- Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
- Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.
Requirements
- Proven experience in B2B customer support/account management/client success;
- Ability to have serious conversations around technical subject;
- Experience in working with partners from abroad;
- Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
- Understanding of e-commerce and technical side of using payment cards;
- Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
- Advanced level of English, knowledge of Spanish will be an advantage.
Nice to Have
- Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
- Experience of work with CRMs and platform on the matter of configurations and management;
We Offer
- Fully remote work format with a flexible schedule;
- An engaging, large-scale project in the online payments sector;
- Competitive financial compensation;
- 20 working days of vacation and 10 paid sick leave.