Account Manager/Customer Support (LATAM)
Primary stack
Nice to have's
Job description
About the Position
Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers. We are looking for an Account Manager who will be based in the LATAM region.
Responsibilities
- Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met.
- Supporting client in integration process as a middlemen between client team and technical team.
- Communicate directly with clients, prepare documents to close deals, answer all questions and support requests.
- Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance.
- Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.
Requirements
- Proven experience in B2B customer support/account management/client success.
- Ability to have serious conversations around technical subject.
- Experience in working with partners from abroad.
- Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline.
- Understanding of e-commerce and technical side of using payment cards.
- Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments.
- Advanced level of English, knowledge of Spanish will be an advantage.
Nice to Have
- Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading.
- Experience of work with CRMs and platform on the matter of configurations and management.
We Offer
- Fully remote work format with a flexible schedule.
- An engaging, large-scale project in the online payments sector.
- Competitive financial compensation.
- 20 working days of vacation and 10 paid sick leave.
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Akurateco is a cutting-edge white-label payment software provider, helping payment service providers, merchants, and financial institutions launch and scale their payment businesses fast, without the burden of complex development or infrastructure.With 15+ years of expertise in online payments, we’ve built a powerful platform designed to simplify global payment management, improve acceptance rates, and reduce processing costs — all while giving our clients full control and customization under their own brand.From startups to enterprises, our solutions power seamless, secure, and scalable payment flows worldwide.Why Join Us?✓ Strong, Product-Focused TeamWe’re not an outsourcing company — we build and develop our own products used by hundreds of thousands of users across the globe.✓ Complex, High-Load InfrastructureYou’ll work on large-scale architecture, where performance, scalability, and security really matter. It’s challenging and exciting.✓ Space for InnovationWe’re building smart, next-gen features like intelligent routing, cascading, and real-time analytics — and we welcome your ideas to make them even better.✓ Global ImpactWe are a global white-label payment software vendor trusted by clients across Europe, North and Latin America, Africa, and the Middle East.✓ Real Growth OpportunitiesWe recognize talent and give you the space to grow with us. Our median employee tenure is 2.6 years and growing. Many of our team members have been with us for years, continuously evolving their careers and taking on new challenges inside the company.✓ Developing Ukraine’s Tech EcosystemWe’re proud to be residents of Diia City and members of the IT Kyiv Cluster. We contribute to the development of Ukraine’s thriving tech community and stay closely connected to its innovation network.Our Products:White-Label Payment GatewayA fully brandable, PCI DSS-certified platform with 350+ pre-integrated connectors — ideal for PSPs looking to go to market fast.Payment Orchestration PlatformA SaaS-based payment orchestration platform for merchants — manage all providers and transaction data from one intuitive interface.Orchestration for BanksA powerful back-office for acquirers and financial institutions to manage merchant onboarding, payments, and reporting in one place.What We Offer:✓ Competitive compensation depending on experience and skills;✓ Remote-first work environment with flexible working hours;✓ 20 paid vacation days annually for rest and recharge;✓ 20 days of sick leave, available as needed;✓ Corporate English classes;✓ Professional development support;Let’s build the future of payments together!
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