Channel Sales Manager – EMEA – Cloud Contact Center

About the Position

Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies. Join our team of stars as we continue to grow rapidly!

Channel Sales Manager – EMEA – Cloud Contact Center

To accommodate our next stage of rapid growth, Bright Pattern is seeking an experienced and motivated Channel Sales Manager to spearhead building our European business. This leader will recruit, develop, and expand our European partner ecosystem and be a primary driver of regional revenue. As a Channel Sales Manager, you will be responsible for opening new routes to market and helping partners in Europe/Asia build & sell customer experience offers at speed and scale.

Responsibilities

• Primary responsibility to drive European revenue targets
• Identify and recruit key partners to sell Bright Pattern throughout Europe
• Develop and enable key partners as the primary revenue channel in EMEA
• Assist channel partners to position Bright Pattern as the best option for contact center solutions
• Close customer opportunities, manage forecasts, and pipelines
• Develop GTM plans with partners to include engagement models and revenue targets

Key Areas of Focus

• Develop a new partner ecosystem by recruiting key distribution partners
• Manage the sale of Bright Pattern through European partners
• Be a primary source of contact for partner enablement including attracting, developing, and maintaining relationships with various distributors, resellers, or agents
• Build preference for Bright Pattern’s contact center software within partners’ sales teams
• For select direct deals involving major accounts, act as the account executive to close business

Requirements

• Proven experience recruiting, signing, and driving revenue in a start-up environment
• Knowledge of key partners and ability to quickly engage and establish revenue-yielding relationships
• 5-10+ years of experience in software sales and partner development for cloud-based sales
• A demonstrated ability to establish, maintain, and grow business relationships successfully, with an emphasis on sales and partner processes
• Strong action and results orientation
• Ability to operate independently and drive sales in a start-up environment
• Bachelor’s degree or above
• Experience with and knowledge of call center software, CRM, service management, SaaS
• Experience with APAC partners and/or Service Providers for CcaaS

We Offer

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental, and vision insurance)
• Paid lunches two days per week
• Quarterly company events and outings

About Bright Pattern

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite, and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice - whether in the cloud, on-premises, or in private cloud environments.

For more information on how Bright Pattern is reimagining customer experience, visit www.brightpattern.com.

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