Customer Relationship Manager

About the Position

Aquilaheywood has an exciting position for an exceptional individual who has the ability and experience to develop effective relationships with customers. The primary purpose of the Customer Relationships division is to develop intelligent, commercial, and mutually beneficial working partnerships with each individual customer, and this role plays a vital part within the team.

Key Responsibilities

• Adopt a consultative approach to fully understand and document the needs of each individual customer.
• Develop a network of contacts and relevant decision makers within each assigned customer organisation, and build trust and influence as part of a business development strategy that strengthens loyalty / retention, as well as identifying revenue opportunities for additional licences, Sales and Marketing, and consultancy sales.
• Understand and document each assigned customer's operational strengths and weaknesses, their perspective on what is important to them, their issues, and opportunities for us to support their strategic objectives.
• Be cognizant of the revenue targets for their customer base and be able to report on progress and achievement against targets set.
• Liaise closely with other members of the customer relationship team and the wider company to ensure that assigned customer issues are resolved in a timely manner and that their views, perceptions, and experiences are fully represented.
• Ensure that all knowledge is captured and updated within the CRM system.

Requirements

• Experience and knowledge gained within the software industry and/or pensions is desirable.
• Ability to work independently or in teams, taking ownership for managing small pieces of work autonomously.
• Ability to think on your feet and make key decisions/compromises quickly within a fast-paced environment.

We Offer

• Opportunity to make a difference in a hard-working and ambitious team.
• Opportunity to work with the leading pension software developer company.
• Competitive salary.
• 25 days holiday.
• Contributory pension scheme.
• Annual bonus (discretionary).
• Childcare voucher scheme.
• Private healthcare cover.

About the Company

Location: London, United Kingdom

Employment Type: Full time

Product: Database, Browser Extension, SignalHire API, Email sequences, Knowledge Hub, Knowledge Base, Directories, Companies Directory, People Directory, Resumes

Contact Information:

Phone: +12094373846

Email: [email protected]