Customer Solutions Specialist

About the Position

Join Bright Pattern as a Customer Solutions Specialist in Pleasanton, CA, and be the first point of contact for new prospects. Your role will be to gather and understand customer requirements, demonstrate how our solution addresses those requirements, and eventually even be able to set up their solution for them. After our training program is complete, you will have a combination of skills that include inside sales, inside sales engineering, and professional services. This role requires a deep understanding of our solution, and the ability to effectively communicate the customer benefits as to how our product addresses their specific requirements.

Responsibilities

• Maintain up-to-date product knowledge and participate in ongoing training
• Accept ownership for expanding sales and accomplishing assigned tasks
• Identify sales opportunities
• Establish and maintain long-term business relationships
• Manage and interpret customer requirements
• Coordinate company staff to provide exemplary service to customers when required
• Communicate solutions benefits effectively
• Be able to demonstrate the solution to prospects, customers, and partners
• Provide feedback to engineering on product requirements
• Make technical presentations, conduct webinars
• Assist in RFI’s and RFQ’s
• Maintain knowledge of competitor’s products
• Implement our solution
• Responsible for setting customer expectations

Skills and Qualifications

• Bachelor of Science in Computer Science or equivalent
• Strong Communication/presentation skills
• Technical background preferred
• Self-starter and fast learner
• Ability to overcome objections
• Multi-tasker

Salary and Benefits

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental, and vision insurance)
• Paid lunches two days per week
• Quarterly company events and outings

About Bright Pattern

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite, and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice - whether in the cloud, on-premises, or in private cloud environments.

For more information on how Bright Pattern is reimagining customer experience, visit www.brightpattern.com.

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