Customer Success Manager, Public Sector
Job description
About the Position
We are seeking a Customer Success Manager for the Public Sector to join our team in Austin, Texas, USA. This role is part of our Customer Success team and is pivotal in ensuring our clients achieve their goals.
Responsibilities
- Manage and maintain relationships with public sector clients
- Develop and implement customer success strategies
- Collaborate with internal teams to ensure client satisfaction
Requirements
- Proven experience in customer success or account management
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
Nice to Have
- Experience in the public sector
- Knowledge of CRM tools
We Offer
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth
About the Company
Join us to power what’s next. Our hiring process is transparent, supportive, and people-first. From application to offer, we’re here to help you show your best self and discover if Box is the right fit for you.
What to expect when you apply
Application review
After you submit your application, a Box team member reviews it. If your qualifications align with the role, we'll reach out to discuss next steps.
Assessments
Some roles at Box require additional assessments such as videos, writing samples, or coding challenges. This will vary by role and team.
Phone interviews
This is your chance to speak to a recruiter and hiring manager about your experience! Learn more about the role and find out if it’s a good match for you.
Meet the team
Get to know the rest of the team, virtually or in-person, through a set of behavioral and/or technical interviews.
After your interview
Your recruiter will be in touch to provide you with feedback and next steps.
Interested in an executive leadership role?
We hire Director+ level positions through a confidential process. If you’re interested in exploring executive opportunities with Box, please reach out to [email protected] to connect with one of our talent partners.
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About the Company Box is the leader in Intelligent Content Management. The company's platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Products, Services & Tech Stack Core Solutions AI-Powered Content Management Workflow & Collaboration Enterprise AI Technologies & Frameworks Box Agent Box Zones Box AI Studio AI-native APIs Project Scope & Target Clients Client Base Trusted by the world’s leading organizations Engineering Scale Named a Leader by independent analyst firms Recognized for AI/ML, integration and interoperability, and security
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