Customer Success Manager, Public Sector

About the Position

Our team's mission is simple: to empower and inspire our customers to do amazing things with Box.

Show 11 jobs in Post Sales and Support

Blow our customers' minds

We offer best in class customer service - but that’s not enough. We are looking for individuals who will always be looking for ways to improve and outperform the status quo: you’ll field customer suggestions, work closely with the product team, and create solutions that help customers get the most out of Box.

Join one of our teams

Customer Success

From rapid deployment to full adoption of Box’s products, it’s up to Customer Success to ensure Box meets specific business needs and delights every user. Customer Success ensures workflows are transformed, productivity soars, and the true value of Box is experienced for long-term success.

Box Consulting

Faster, stronger, simpler: that’s how work happens with Box Consulting. From familiarizing new customers with the Content Cloud to up-leveling deployment, our digital transformation consultants strengthen implementation, simplify customers’ tech stack, and drive change across organizations.

Product Support

Going digital takes work - that’s why Box Support empowers customers from the start. Our team provides timely help to customers to keep work moving. From basic training and enablement to high-touch technical support and a robust digital experience, our team helps customers build their business on Box.

Come build what's next

We're not just shaping the future of work - we're living it everyday. Join a team where collaboration, innovation, and growth are more than buzzwords.

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Customer Success Manager, Public Sector

• Location: Austin, Texas, United States
• Department: Customer Success

Responsibilities

• Enhance customer satisfaction and drive long-term success.
• Work closely with the product team to implement customer suggestions.
• Ensure Box meets specific business needs and delights every user.

Requirements

• Experience in customer success or a related field.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.

We Offer

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth

About the Company

Join Box's Customer Success team as a Public Sector Manager in Austin, Texas, to enhance customer satisfaction and drive long-term success.

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Customer stories

See how Box makes an impact. Explore real stories from customers using our platform to transform the way they work.

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It's one thing to appreciate the transformative innovations technology can deliver for an organization. It’s another to say, “You know, I’d really love to work with way more vendors.” Yet, according to a Forrester study, the average company uses 367 different apps - and as a result, the average worker spends 12 hours a week chasing data.

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W.T. Rich Company builds success in the cloud

When Gene Massie assumed the role of Director of Information Technology for W.T. Rich Company (https://www.wtrich.com), his first responsibility was to take the firm’s technology into the 21st century. His predecessor had started the move to the cloud with the roll out of remote desktops and Citrix File Share, but the firm’s files were still stored centrally in the main office. When that office lost power, which happened almost weekly, no one could access or sync their data.

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Utah State University strengthens workflows with Box AI

CIO Eric Hawley has seen the rise of Intelligent Content Management at Utah State University. Having spent his entire career there (including the three degrees he earned), Hawley originally enlisted Box for cloud file storage back in the early days of the partnership.

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