Customer Support Specialist - Japanese Speaker
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Job description
About the Position
We are seeking a Customer Support Specialist with Japanese proficiency to join our team. You will handle client inquiries and resolve issues, requiring strong communication and problem-solving skills.
Responsibilities
- Efficiently respond and communicate with clients to understand and service their needs via different communication channels: live chat, messengers, ticket system, phone
- Effectively analyze customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
- Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Build rapport with clients and effectively resolve conflicts and contradictions
- Contribute to team effort by accomplishing related results as needed
- Commit to meeting quality standards in processing customer queries
Requirements
- Basic knowledge of working with Google framework (Drive, Sheets, Docs). Experience of resolving difficult issues
- Experience of communication with angry clients
- Basic understanding of empathy. Understanding of customer service with ability to identify weak areas
- Basic knowledge of best customer service practices
- Proficiency speaking and writing in Japanese and English
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
- Stable internet connection
We Offer
- Working for a dynamically growing company
- Trainee period
- Opportunity to work remotely
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear, and related expenses)
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© JustMarkets Tech. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries.JustMarkets’s mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, service.JustMarkets’s vision is to become the world’s most customer-centric broker, where everyone can trade and invest in a simple and transparent way.The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavors.The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team from 10 different countries, and it’s what truly sets JustMarkets apart. As a rapidly growing team, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.Explore opportunities at JustMarkets and become a part of our team of professionals!Why Choose Us:— We are known for being a dependable employer, fostering trust and reliability among our team, and as a broker, nurturing genuine relationships with clients and partners.— We actively track market trends and employ modern management and business approaches, ensuring ongoing growth and development for both the company and its employees.— We value transparent interaction and open communication between teams, management, andC-levelexecutives, where everyone feels empowered to express themselves, ask questions, raise concerns, and voice their ideas.— Working in a multinational environment on one product gives you valuable experience of collaborating with different cultures united by a common goal.
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