Director of EMEA Channel Sales – Cloud Contact Center Software

About the Position

Join Bright Pattern as the Director of EMEA Channel Sales for Cloud Contact Center Software. Drive revenue and expand our European partner ecosystem.

Responsibilities

• Identify and recruit key partners to sell Bright Pattern throughout Europe
• Create and drive revenue throughout EMEA with responsibility for the Europe P&L
• Generate business opportunities through professional networking and cold-calling
• Develop or draw from prior relationships to establish our initial GTM partners in EMEA
• Be the primary driver of revenue in EMEA
• Meet and exceed all quarterly and annual sales quotas
• Develop overall European business plan and GTM plans with partners to include engagement models and revenue targets
• Maintain partner and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from personal connections and referral partners
• Close customer opportunities, manage forecasts and pipelines

Requirements

• 7+ years of software sales experience with key European distribution partners
• Ability to work independently in a fast-paced, rapidly changing start-up environment
• Proven experience recruiting, signing, and driving revenue in a start-up environment
• Proven track record of sales excellence with European partners
• A proven sales hunter and closer
• Superior professional presence and business acumen
• Knowledge of key CCaaS partners and ability to quickly engage and establish revenue-yielding relationships
• Established contact relationships preferred
• Strong action and results orientation
• Ability to operate independently and drive sales in a start-up environment
• Experience with and knowledge of call center software, CRM, service management, SaaS

We Offer

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental, and vision insurance)
• Paid lunches two days per week
• Quarterly company events and outings

About Bright Pattern

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite, and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice - whether in the cloud, on-premises, or in private cloud environments.

For more information on how Bright Pattern is reimagining customer experience, visit www.brightpattern.com.

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