German – Front Desk Sales and Video Surveyor – Lisbon, Portugal

About the Position

German – Front Desk Sales and Video Surveyor – Lisbon, Portugal

We are seeking a German-speaking Front Desk Sales and Video Surveyor for our Lisbon office, responsible for converting leads into sales through virtual or physical surveys.

Responsibilities

• Respond to consumer leads within a set time frame (<1 hour)
• Contact customers and collect necessary information, evaluate and probe business opportunities and to use one of the companies preferred providers or technology applications to conduct surveys
• Arrange follow up appointments within a set time
• Establish and maintain a strong relationship with the customer
• Use the preferred virtual survey tool to evaluate customers inventory
• All virtual surveys are booked through our preferred technology partners on 100% of opportunities, a physical survey will only be organized through a 3rd party if deemed too complicated or high value
• Ensure the data accuracy and timely update of sales lead progress in the companies CRM system
• Determine the customers’ needs and have the responsibility to match these needs with the company’s service capabilities
• Make follow up calls to customers on moves and feedback results
• Ensure customer is reassured, understands the move process and custom formalities
• Follow up frequently with the customer to meet service expectations
• Look to upsell other services that the company offers
• You will be expected to achieve a minimum conversion target from lead to opportunity
• Attend to any duties and assume any responsibility as directed as and when required by management.

Requirements

• A self-starter, with sense of urgency in driving to reach goals
• Able to work in a fast-paced environment and meet tight deadlines
• An assertive person with good interpersonal skills, both written and on the phone
• A team player who will go the extra mile to secure business
• An excellent customer service attitude
• Possess customer service or tele-sales experience, ideally in the logistics/mobility industry
• You must be positive, flexible, willing to learn, and constantly push yourself to succeed
• Demonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.
• Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.
• Proficient in use of Microsoft Office applications
• Good English, both written and oral, additional language skills are a plus.

Measurement Criteria & KPI’s

• Lead to Opportunity conversion ratio 52.5%
• Virtual Survey 100% of opportunities through our technology applications
• Leads in suspect <1 business day – Tuesday to Friday
• Leads in suspect <3 days – Monday
• Leads past due date – Never
• Leads past expected move date – Never
• All calls to be logged through company CRM
• Not contacted leads must always have a future task assigned

We Offer

• Full-time employment
• Competitive salary
• Opportunity to work in a dynamic and growing company
• Professional development opportunities

About the Company

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