IT Manager

About the Position

A very reputable automotive company is looking for an IT Manager/Lead to join their team. Reporting to the Chief Information Officer, the IT Team Lead will oversee the day-to-day management of the IT team while driving operational improvements and the implementation of new technology solutions across the business. This is a hands-on leadership role responsible for the Group's IT infrastructure, support services, and technology solutions, ensuring reliable, secure, and efficient IT operations.

Responsibilities

• Provide hands-on technical support, guidance, and problem resolution across the IT environment.
• Develop, implement, and maintain processes for asset management, access management, IT operations, incident management, and business continuity.
• Produce and maintain technical documentation, including solution designs, internal IT procedures, and process documentation.
• Develop and maintain the internal and external IT service catalogue.
• Create knowledge base articles, user guides, and "how-to" documentation to improve efficiency and support.
• Ensure IT risk assessments remain current and are regularly reviewed.
• Promote and enforce information security policies and industry best practices.
• Liaise with internal stakeholders on IT audits, compliance activities, and system controls.
• Manage relationships with third-party vendors and service providers, ensuring service levels are consistently achieved.
• Oversee the procurement, maintenance, upgrade, and lifecycle management of hardware and software assets.
• Coordinate infrastructure monitoring activities with external providers.
• Continuously identify opportunities to improve system performance, business continuity, and information security.
• Lead the response and resolution of IT incidents in a timely and effective manner.
• Demonstrate initiative, accountability, and strong leadership in day-to-day operations.
• Lead, coach, motivate, and develop the IT support team, setting clear objectives and conducting performance reviews.
• Monitor and report on key IT performance indicators.
• Identify areas for improvement and implement strategic technology initiatives where appropriate.
• Carry out additional related responsibilities as required to support business needs.

Requirements

• IT educational background.
• Minimum of 3 years' experience in technical operations.
• Proven experience as a Systems Administrator, Network Administrator, or in a similar IT infrastructure role.
• Solid understanding of networking technologies, including LAN/WAN, DNS, DHCP, firewalls, and security.
• Strong knowledge of Microsoft technologies, including Windows operating systems, Microsoft 365, Microsoft 365 Security, Azure, and cloud-based environments.
• Experience designing, implementing, and maintaining internal IT infrastructure.
• Experience managing relationships with outsourced IT providers and third-party vendors.
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels, including senior management.
• A proactive, service-oriented approach with excellent problem-solving skills.
• Ability to troubleshoot and resolve critical hardware and software issues in a fast-paced environment.
• Previous experience leading or managing a small IT support team.
• Excellent organizational, planning, and leadership skills.
• Fluency in English.

We Offer

• Opportunity to work with a reputable automotive company.
• Hands-on leadership role with significant impact on the company's IT operations.
• Competitive salary (details not provided).
• Onsite position in Castille.

About the Company

This is a very reputable automotive company with a strong focus on innovation and technology. They are committed to providing reliable, secure, and efficient IT operations to support their business objectives.