[2025]Japan - TAKAMI CRM Project Manager (LUXE)

About the Position

We are seeking a CRM Project Manager for Takami in Japan to lead customer experience strategy projects, ensuring system optimization and business goals alignment.

Responsibilities

• System Evaluation and Implementation: Identify ideal systems to optimize customer experience and implement them in line with business strategy.
• Project Management: Manage both short-term initiatives and long-term projects, ensuring timelines and deliverables are met.
• Cross-functional Collaboration: Work closely with IT, marketing, and other departments to ensure smooth project execution and alignment with business objectives.
• Global Coordination: Coordinate with Zone, global teams, and CDO teams to successfully integrate projects according to standards.
• Requirement Gathering and Prioritization: Understand business priorities, gather requirements, and develop feasible plans that meet technical and business needs.
• Current Operations Understanding: Deeply understand current operations to propose and implement optimal solutions that enhance customer experience and meet business goals.
• Effective Communication: Act as a bridge between IT and marketing teams, ensuring clear and effective communication to drive project success.

Requirements

• Must Have Aspects:

  • Bachelor's degree or higher, Japanese required (Native level)
  • Requirement definition skills focused on customer experience
  • Experience in EC or CRM system projects (3+ years)
  • Experience in managing system projects with cross-functional teams (3+ years)
  • Ability to manage multiple projects in parallel and prioritize tasks effectively
  • Excellent communication skills to clearly convey technical and business requirements to diverse stakeholders
  • Fluent communication skills in both Japanese and English (speaking and writing)

• Preferred Qualification:

  • Experience in the skincare, healthcare, or women's products industry
  • Familiarity with both short-term tactical projects and long-term strategic projects
  • Experience in collaborating with international teams and global projects
  • Deep understanding of customer experience optimization and related technologies

We Offer

• Permanent position
• Full-time role
• Based in Tokyo, Japan

About the Company

[Company description if present]

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