Junior Product Manager

About the Position

Bright Pattern is looking for a Junior Product Manager to join our team of stars as we continue to grow rapidly! As a Product Manager, your goal will be to define software products that address customer business needs in the most effective and efficient way.

Responsibilities

• Capturing customer use cases
• Analyzing market environment
• Knowing our software in a way to be able to demo any feature at any time and explain why it is needed
• Understanding our software implementation and partner APIs enough to design viable solutions
• Coming up with high-quality solutions and confirming them with customers, management, and engineers
• Defining solutions so they are easily understood by dev manager, dev, and QA engineers, and tech writers

Requirements

• Define things clearly in written English
• Code in a programming language
• Be able to use any API
• Understand how modern web/SaaS technologies work, knowledge of IP telephony is a plus

We Offer

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental, and vision insurance)
• Paid lunches two days per week
• Quarterly company events and outings

About the Company

Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite, and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value. Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice-whether in the cloud, on-premises, or in private cloud environments.

For more information on how Bright Pattern is reimagining customer experience, visit www.brightpattern.com.

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