Platform Reliability Lead – AI-native Operations (f/m/d)

About the Position

Platform Reliability Lead – AI-native Operations (f/m/d)

COMPARUS GmbH is seeking a Platform Reliability Lead for AI-native operations to ensure platform stability, security, and scalability.

Employment Type: Full-time

Location: Hamburg, DE

Work Model: Hybrid

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Role Description

This role is not a CTO position, nor is it intended as a stepping stone to a C-level role. We deliberately operate without a C-level structure and expect leadership to be demonstrated through accountability and collaboration, not through titles.

We are looking for someone who can design operations in such a way that availability, security, costs, and scalability work in harmony – even as the platform, product, and organization evolve.

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Context

COMPARUS develops solutions for agile IT transformation and operates its own scalable SaaS and AI platform, TiONA. Depending on the client’s specific needs and regulatory requirements, our platform can be hosted in our own cloud, in public cloud environments, or on-premises at the client’s site.

We deliberately combine professional services and product development: services fund innovation, products scale impact.

For this to work, we need operations that do not merely manage, but enable sustainable growth.

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Responsibilities

System-wide Responsibility

• Overall responsibility for availability, performance, security, and costs
• Establishing and managing SLOs, operational KPIs, and risk assessments
• Defining clear decision-making processes for release, change, and go/no-go decisions
• Ensuring genuine 24/7 operational capability across relevant environments

DevOps, SRE & Incident Management

• Further development and consolidation of operations, DevOps, and SRE structures
• Establishment and leadership of a small, high-impact operations/DevOps team
• Establishment of clear incident, problem, and change processes
• Management of major incidents, including structured internal and external communication

AI, Automation & AIOps

• Identification and prioritization of genuine automation levers along the Ops value chain
• Introduction and utilization of AIOps approaches, including:
  • Intelligent alerting & alert deduplication
  • Anomaly detection & predictive monitoring
  • Incident summaries & runbook automation
  • Capacity and cost forecasting
• Goal: fewer manual interventions, greater stability through systems

Costs, Compliance & Scaling

• Responsibility for cloud and platform cost management (FinOps)
• Ensuring data protection, information security, and auditability
• Preparing the platform for growth, new customers, and new markets
• Setting up transparent dashboards for technical, business, and management

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Expected Impact

• After 30 days: You have a clear picture of the platform’s status, risks, and operational bottlenecks. You can clearly prioritize what is currently holding back scaling – whether technical, organizational, or financial.
• After 60 days: Key SLOs are defined, measurable, and embedded in day-to-day operations. Incident and on-call structures ensure reliable responsiveness without burning out teams. Initial automations noticeably reduce manual ops work.
• After 90 days: Operations are no longer a bottleneck for product or customer scaling. AIOps approaches deliver tangible value (fewer alerts, faster analyses, better forecasts). Costs, risks, and operational capability are transparent and manageable.
• 6–12-month outlook: The platform scales without operational overhead increasing linearly. Operations are viewed internally as an enabler for growth, not as a controlling body. Decisions regarding architecture, releases, and scaling are based on data rather than gut feeling.

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Requirements

• Several years’ experience in Platform Operations, SRE, DevOps, or IT Operations Leadership
• In-depth knowledge of modern cloud and platform architectures
• Experience in building and leading cross-functional teams
• Proficiency in SLO/SLA management, incident, and risk management
• Proven experience with automation and AI or AIOps approaches
• Strong decision-making skills, clear communication, and a structured approach to work
• Entrepreneurial mindset with a focus on quality, efficiency, and scalability

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What We Offer

• A strategically central role with genuine scope for creativity
• Work on scaling AI and SaaS platforms
• The opportunity to establish AI-driven operations from the ground up
• Short decision-making processes, no title-based hierarchy, high level of personal responsibility
• International environment with a hybrid working model
• Attractive remuneration and personalized development

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Cultural Fit

Our focus isn’t always constant – but our sense of responsibility is.

If you can handle shifting priorities while still delivering reliable results, you’ll find plenty of creative freedom here.

If, however, you require long-term stability and unchanging conditions, this role is probably not the right fit for you.

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Benefits & Essentials

Strong Benefits, Real Appreciation

Because your commitment counts!

• Lunch: Enjoy high-quality meals at discounted prices.
• Childcare: We subsidize the care of pre-school children.
• Commuting: We subsidize your travel by public transport.
• Retirement Plan: Benefit from additional provisions for your future.
• Flexible Working Hours
• Work from Home Option
• State-of-the-art Hardware
• Drinks and Fresh Fruit

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Application

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