Project Management for CRM Team

About the Position

We are seeking a Project Manager for the CRM team to optimize customer experience strategies and implement ideal systems for Takami.

Key Job Accountabilities 主要職務

As a Project Manager for the CRM team, you will play a crucial role in realizing Takami's customer experience strategy by examining and implementing ideal systems. From short-term initiatives to medium-to-long-term strategies, you will collaborate with cross-functional teams to ensure projects are completed on time. You will also deeply understand current operations to derive optimal solutions that enhance customer experience while meeting business goals.

• System Examination and Implementation: Identify ideal systems to optimize customer experience and implement them in line with business strategy.
• Project Management: Manage both short-term initiatives and medium-to-long-term projects, ensuring timelines and deliverables are met.
• Cross-functional Collaboration: Work closely with IT, Marketing, and other departments to ensure smooth project execution and alignment with business goals.
• Global Coordination: Coordinate with Zone, global teams, and the CDO team to successfully integrate projects in line with standards.
• Requirement Gathering and Prioritization: Understand business priorities, gather requirements, and develop feasible plans that meet technical and business needs.
• Understanding Current Operations: Deeply understand current operations to propose and implement optimal solutions that enhance customer experience and meet business goals.
• Effective Communication: Act as a bridge between IT and Marketing teams, ensuring clear and effective communication to drive project success.

Must Have Aspects 必須項目

• Bachelor's degree or higher, Japanese required (Native level)
• Requirement definition skills focused on customer experience
• Experience in EC or CRM system projects (3+ years)
• Experience in managing system projects with cross-functional teams (3+ years)
• Ability to manage multiple projects simultaneously and prioritize tasks effectively
• Excellent communication skills to clearly convey technical and business requirements to diverse stakeholders
• Fluent communication skills in both Japanese and English (speaking and writing)

Preferred Qualification 希望項目

• Experience in the skincare, healthcare, or female products industry
• Familiarity with both short-term tactical projects and long-term strategic projects
• Experience collaborating with international teams and on global projects
• Deep understanding of customer experience optimization and related technologies

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities

About the Company

Takami is a leading company in the customer experience and technology space, dedicated to enhancing customer satisfaction and driving business success through innovative solutions.