Project Manager for CRM Team

About the Position

We are seeking a Project Manager for CRM Team to lead and optimize customer experience strategies in Tokyo, Japan. This is a full-time position with a start date of January 1, 2026.

Key Job Accountabilities 主要職務

As the Project Manager for the CRM team, you will play a crucial role in realizing Takami's customer experience strategy by examining and implementing the ideal systems. You will be responsible for various projects, from short-term initiatives to long-term strategies, in collaboration with cross-functional teams, ensuring they are completed on time. You will also need to deeply understand current operations to derive optimal solutions that enhance customer experience while meeting business goals.

• System Examination and Implementation: Identify the ideal systems for optimizing customer experience and implement them in alignment with business strategies.
• Project Management: Manage both short-term initiatives and long-term projects simultaneously, ensuring timelines and deliverables are met.
• Cross-functional Collaboration: Work closely with IT, marketing, and other departments to ensure smooth project execution and alignment with business goals.
• Global Coordination: Coordinate with Zone, global teams, and the CDO team to successfully integrate projects according to standards.
• Requirement Gathering and Prioritization: Understand business priorities, gather requirements, and translate them into actionable plans that meet technical and business needs.
• Understanding Current Operations: Deeply understand current operations to propose and implement optimal solutions that enhance customer experience and meet business goals.
• Effective Communication: Act as a bridge between IT and marketing teams, ensuring clear and effective communication to drive project success.

Requirements

• Must Have Aspects 必須項目

  • Bachelor's degree or higher, Japanese required (Native level)
  • Ability to define requirements centered around customer experience
  • Experience in managing EC or CRM system projects (3+ years)
  • Experience in managing system projects with cross-functional teams (3+ years)
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively
  • Excellent communication skills to clearly convey technical and business requirements to diverse stakeholders
  • Fluent communication skills in both Japanese and English (speaking and writing)

• Preferred Qualification 希望項目

  • Experience in the skincare, healthcare, or women's products industry
  • Familiarity with both short-term tactical projects and long-term strategic projects
  • Experience in collaborating with international teams and global projects
  • Deep understanding of customer experience optimization and related technologies

We Offer

• Competitive salary
• Full-time position
• Opportunity to work in Tokyo, Japan

About the Company

[Company description if present]

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