零售顾问 Retail Consultant

About the Position

零售顾问 Retail Consultant

Location: Chengdu, Sichuan, China

Employment Type: Temps plein

Date Posted: 2026-09-30

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Join L'Oreal as a Retail Consultant in Chengdu, China. Contribute to our business success with your sales and customer service skills.

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Responsibilities

• Master brand and product knowledge
• Share Aesop's brand history and culture based on customer needs
• Demonstrate brand spirit and product knowledge, emphasizing the brand's uniqueness and connection with customers
• Possess extensive skincare knowledge to provide personalized care plans
• Possess extensive fragrance knowledge to provide personalized product recommendations
• Understand Aesop's brand market positioning
• Execute retail fundamentals
• Maintain the front and back store environment according to Aesop standards
• Use technology, systems, and tools to create a quality customer experience
• Accurately complete inventory and stocktaking tasks
• Ensure the health and safety of yourself and others
• Comply with all system and process requirements
• Address store operations and business practices
• Provide a perfect customer experience
• Welcome and attract customers with an inclusive attitude, effectively manage teams and individuals
• Communicate sincerely with customers, understand them empathetically to create a personalized shopping experience
• Confidently recommend and showcase suitable products to customers, achieving sales through experience
• Discover unknown customer needs and recommend Aesop products and experiences
• Ensure customer product questions are resolved and sales are completed
• Build an emotional connection between Aesop and customers through a caring product experience, leaving a deep impression
• Focus on self-development and performance
• Understand and achieve performance-related KPI indicators
• Strive to achieve and exceed personal and store goals
• Seek and provide guidance and feedback to colleagues and superior managers
• Continuously seek opportunities for personal growth and development

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Requirements

• Customer service experience (e.g., retail, hospitality)
• Sales skills and ability to achieve performance
• Team collaboration experience
• Empathy in interpersonal relationships
• Knowledge of skincare, hair, body care, fragrance, and furniture
• Excellent communication skills and problem-solving abilities

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We Offer

• Competitive salary
• Opportunities for professional growth and development
• Supportive and innovative work environment

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About the Company

At L'Oreal, innovation has been part of our DNA for over 115 years. We consider artificial intelligence as a true co-pilot, with a strong belief that technology should always serve humanity. This commitment is our promise to you.

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Apply Now

If you are interested in this opportunity, apply today. You can apply to a maximum of three positions within a 30-day period. Choose wisely.