About the Position

Technical IT-Support & Customer Service (m/w/d)

As a medium-sized software manufacturer based in Freiburg, we are market leaders in Customer Communication Management and serve major clients in the Insurance & Banking, Energy & Telecommunications, Public Sector, and Retail & Commerce sectors with our IT solutions. In addition to developing software solutions, kwsoft® offers a comprehensive range of consulting services around our core product, Serie M®.

What You Can Look Forward To

Onboarding and mentoring with heart and humor
Flat hierarchies, open collaboration, strong team spirit, and short decision-making processes
Trust-based working hours in the office, remotely, or from home
kwworkation – One week of working where others are on vacation
Height-adjustable desks and mobility training
Personal and professional development
Free drinks and fruit, JobRad leasing, and ample parking with free charging stations for electric cars
Team events in Germany and abroad, massages, and corporate benefits at many online shops
€50 monthly allowance for Hansefit or tax-free via SpenditCard
Up to three additional days of special leave per year for voluntary work
Excellent location for your commute by bike, public transport, or car
Company health and dental insurance with cost coverage and group accident insurance

Your Responsibilities

You actively contribute to the satisfaction of our customers and ensure service quality
You handle support tickets and assist our customers' employees with application-specific and technical questions
You work closely with our development and quality assurance teams to troubleshoot issues and develop new features and enhancements

Requirements

Completed vocational training or degree in IT or comparable practical experience
Knowledge in databases, Java, and JavaScript is optimal
Willingness to learn new topics and take on responsibility
Enjoyment in solving complex tasks
Good German and English language skills
Analytical, structured approach and the ability to communicate complex relationships clearly and understandably
Team spirit and flexibility are a given for you

We Offer

Competitive salary
Opportunities for professional growth
Flexible working hours and remote work options
Comprehensive health and wellness benefits

About the Company

As a market leader in Customer Communication Management, kühn & weyh Software GmbH is dedicated to providing innovative IT solutions to major clients across various sectors. Our commitment to customer satisfaction and continuous improvement drives our success.

How to Apply

We look forward to your application via the form to Dina Alves and Magdalena Sabaß.

If you have any questions about the position or our application process, please feel free to contact Magdalena Sabaß.

Contact Information

+49 761 88520

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Technical IT-Support & Customer Service (m/w/d)

Job description